We are seeking a Junior Mechanical Engineer / Technical Support Specialist to support product troubleshooting, sample assembly, after-sales technical support, and product improvement initiatives. This is a hands-on role for someone who enjoys solving practical problems, working directly with mechanical products, and helping reduce external service costs through internal technical support.
This position is a great fit for a recent graduate or a candidate with up to 2-3 years of experience who is eager to grow in a fast-paced, cross-functional environment.
Key Responsibilities
Support technical communication with engineering teams in China.
Assemble, test, and troubleshoot sample units received at the U.S. warehouse.
Provide technical support for sold products, including quality-related issues and customer inquiries.
Investigate product issues, identify root causes, and help implement practical solutions.
Collaborate with the R&D team to gather field feedback, support product improvement research, and contribute to product iteration efforts.
Document technical issues, support corrective actions, and track problem resolution.
Work with operations, sales, and engineering teams to improve efficiency and reduce service costs.
Assist with other hands-on technical tasks as needed.
Qualifications
Bachelor’s degree in Mechanical Engineering or a related field preferred.
Ability to read and interpret mechanical drawings and technical documents.
Strong hands-on mechanical aptitude and problem-solving ability.
Bilingual in English and Chinese preferred.
Strong communication, organization, and teamwork skills.
Comfortable working in a warehouse-based, hands-on environment.
Experience in mechanical equipment, aftermarket parts, agricultural tools, or technical support is a plus.
Preferred Qualifications
Experience with product assembly, troubleshooting, or field service.
Familiarity with agricultural equipment, off-road machinery, or industrial parts.
Exposure to working with overseas engineering teams.
Interest in product improvement, operational efficiency, and cost reduction.
What We Offer
Opportunity to work closely with engineering and R&D teams.
Hands-on exposure to product development and product iteration.
Growth opportunity for junior professionals in a practical technical role.
Competitive compensation based on experience.
Equal Opportunity Employer
We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.
Pay: $50,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Work Location: In person
