Job Overview
The Accounts Receivable & Collections Specialist is responsible for the consistent application of the corporate credit policy, preparation of budget plans for customers, periodic credit reviews of existing customers, and the assessment of the creditworthiness of potential customers! This position also identifies problem accounts and provides monthly updates of receivables to the Finance Department.
Responsibilities:
- Answer customer inquiries related to bills, payments and terms
- Accurately posts daily cash, credit card and check payments to customer accounts
- Set-up budget accounts for customers, and perform mid-season review of all budget payment amounts, adjusting payments as necessary
- Process customer statements and invoices for timely mailing
- Process payments from financed sales.
- Process timely credit reports on new customers, establish credit limits, and make credit decisions within assigned authority
- Enforce credit policy and ensure adherence to accepted standards
- Complete vendor agreements and process all LIHEAP/Crisis payments and refunds
- Initiate credits and adjustments to customer accounts within established company policy limits
- Effectively negotiating payment terms with delinquent customers
- Review all on-hold and dispatch reports on a timely basis
- Process all budget coupons, customer statements, and finance charges
- Process daily, remote deposits, refunds, and auto payments
- Complete “closing” of terminated customer accounts
- Effectively monitor A/R Trade and Aging Reports, analyzing delinquent accounts and prepare credit analysis and reports on high risk accounts including recommendations for resolution
- Remain current on credit-related laws and, credit and collections Best Practices
Skills
- Proficiency in accounts receivable processes and best practices.
- Experience in collections is preferred.
- Strong analytical skills for effective account analysis.
- Excellent math skills for accurate financial calculations.
- Effective phone etiquette for professional communication with clients.
- Strong customer service orientation to foster positive client relationships.
Due to the nature of this position, employment is contingent upon completion of a background check, including a credit check where job-related and legally permissible.
Applicants will receive consideration for employment without regard to race, color, religious creed, ancestry, national origin, age or sex.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
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