The Parking Enforcement Officer is an Essential Employee who performs a variety of duties to enforce various parking ordinances. This position has a responsibility to the community to treat everyone with respect and fairness with customer service being the number one priority. The Parking Enforcement Officer reports directly to the Manager/Supervisor of Enforcement.
ESSENTIAL FUNCTIONS
Community Engagement:
- Act as an ambassador for the Parking Authority by providing courteous and helpful interactions with residents, visitors, and business owners
- Educate the public on parking regulations, helping them to understand the reasons behind the rules and the benefits to the community
- Respond to public inquiries and concerns with professionalism and empathy, offering guidance and solutions where possible
Parking Enforcement:
- Monitor designated areas to enforce parking regulations, ensuring fair use of parking spaces and compliance with local laws
- Issue citations for parking violations when necessary, explaining the reasoning to drivers and offering information on how to resolve the citation
- Work closely with local businesses, schools, and other community organizations to address specific parking concerns and needs
- Must be able to work under limited supervision, be responsible, self-motivated, and self-disciplined
- Must be able to observe established rules and regulations
- Must be able to learn the geography of Allentown and be able to give accurate directions to citizens and visitors
Safety and Accessibility:
- Report any hazards or issues in parking areas, such as broken meters or obstructed spaces, to a supervisor for resolution
Data and Reporting:
- Maintain accurate records of citations, warnings, and interactions with the public.
Conflict Resolution:
- Handle disputes and challenging situations with tact and diplomacy, aiming to de-escalate tensions
All other duties as assigned
QUALIFICATIONS
- High School diploma or GED
- Must hold and maintain a valid driver’s license and record in compliance with requirements established by the company’s auto insurance provider
- Must be able to ride a bicycle and pass a bicycle certification course
- Must be able to walk 4 to 8 miles a day, sometimes over uneven terrain, bend and stoop multiple times a day, and lift up to 35 pounds
- Must be able to operate a motor vehicle in all weather conditions
- Prior experience in customer service, community relations, or law enforcement is preferred
- Employee is an Essential Employee and is required to report to work and work outside in all weather conditions
Skills
- Strong interpersonal and communication skills
- Ability to remain calm in stressful situations
- Proficient in using technology, such as handheld devices for issuing citations
- Proficient in Microsoft Word
Personal Attributes
- A positive attitude with a focus on community well-being
- Empathy and patience in dealing with diverse populations
- A commitment to fairness and integrity in all actions
HOURS OF WORK – Saturday-Wednesday 3:00pm-11:30pm or Wednesday-Sunday 3:00pm-11:30pm
STARTING PAY RATE: $21.00 PER HOUR
SHIFT DIFFERENTIALS: $0.25 PER HOUR 1st shift, $0.50/PER HOUR 2nd shift, $0.75/PER HOUR 3rd shift in addition to weekend differentials
BILINGUAL: $0.25 PER HOUR differential after 2 weeks and fluency test
($0.50 increase available after introductory period)
Available benefits include Health/Dental/Vision insurance, Flexible Spending, Paid Time Off, Retirement Benefits, and Life Insurance.
The Allentown Parking Authority is an affirmative action/equal opportunity employer and does not discriminate on the basis of age, color, disability, gender, gender identity, marital status, national or ethnic origin, race, religion, sexual orientation, or veteran status.
Job Type: Full-time
Pay: $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Do you have any major moving violations in the last 5 years?
- Do you have any at fault accidents in the last 3 years?
- Do you have any minor moving violations within the last 3 years?
- Are you able to walk 4-8 miles a day?
- Do you have a HS diploma or GED?
- Are you authorized to work in the United States?
- Are there any days/times you can not work?
- What is your middle name?
License/Certification:
- Driver's License (Required)
Work Location: In person
