Customer Service Representative (Bilingual – Spanish) | Personal Injury Law Firm
A fast-paced and growing personal injury law firm is seeking a motivated and reliable Customer Service Representative to join our team. This role is ideal for someone who is professional, personable, and thrives in a high-volume call environment.
Position Overview:
The Customer Service Representative will be the first point of contact for prospective clients. This role is responsible for handling inbound calls, gathering key information, qualifying potential cases, and routing qualified leads to the appropriate team members.
Schedule:
- THIS POSITION WILL REQUIRE WEEKEND WORK
- Full-time position (40 hours per week)
- Availability required Monday through Sunday (5 days per week, 8 hour per day / schedule will vary)
Key Responsibilities:
- Answer incoming calls promptly and professionally
- Conduct initial intake and accurately qualify prospective clients
- Maintain detailed and organized call logs
- Transfer qualified leads to management or intake specialists
- Participate in intake and team meetings
- Assist with administrative tasks as needed
Qualifications:
- Bilingual in Spanish (required)
- Excellent verbal and written communication skills
- Strong active listening and interpersonal skills
- Ability to multitask and work efficiently in a fast-paced environment
- Strong organizational and time management skills
- Punctual, dependable, and team-oriented
Preferred Qualities:
- Prior experience in a call center or legal environment is a plus
- Customer-focused mindset with a high level of professionalism
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Sick Pay
- 401(k) Matching
- Free Parking
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Experience:
- Call Center Agent: 1 year (Required)
- Customer Service: 1 year (Required)
Language:
Ability to Commute:
- Glendale, CA 91203 (Required)
Work Location: In person
