The primary function of the Administrative Assistant/Office Manager is to assist Shoreline Wellness Center and Shoreline Wellness Behavioral Health Clinic staff in coordinating client care and managing administrative staff, under the guidance of the Management team/department heads. The Lead Administrative Assistant will facilitate the coordination of client mental health treatment with the interdisciplinary team and provide support to administrative and clinical staff.
Job Duties:
-
Schedule, reschedule, and cancel patient appointments
-
Triage telephone calls from new, existing, and former patients, as well as providers and community organizations
-
Monitor clinician caseloads and availability
-
Help train and set up new employees/interns in the administrative office
-
Review and fax the requested medical records
-
Check voicemail boxes and follow up with clients, providers, etc.
-
Assist in verifying patient insurance and eligibility, collect copayments and deductibles
-
Promote administrative policies to ensure the quality of care
-
Demonstrate excellent customer service in all interactions
-
Manage the office administrative teams
-
Other duties as assigned
Job Requirements:
-
Proficiency in using computers and programs, including Google Suite, Microsoft Suite, and the Electronic Health Records (EHR) system
-
Excellent customer service and problem-solving skills
-
Knowledge of HIPAA and Mandated Reporter clauses
-
Excellent written and oral communication skills
-
Strong organizational skills
-
Clinical skills preferred
-
An ideal candidate will have experience working in behavioral health settings and/or a Bachelor's degree in Psychology/Social Work/Sociology.
Job Type: Full-time, Monday through Friday. Evenings required until 8 PM, Mondays- Thursdays. Some Flexibility in the schedule. This position is IN-PERSON
E04JI8002sn9407mb5z
PI285421985
