Human Resources Director — Quick Service Restaurant Operations
About Us
NRM Endeavors, LLC owns and operates multi-unit quick serve restaurants throughout the North Alabama market, with approximately 1,000+ employees. We are a people-driven, performance-oriented organization focused on developing great employees, strong restaurant leaders, and high-performing teams.
We are looking for an experienced Human Resources Director to lead our HR function and partner closely with Executive Leadership, Directors of Operations, and Restaurant General Managers.
This is a hands-on, field-oriented HR leadership position. The ideal candidate understands the unique challenges of hourly, multi-unit restaurant operations and enjoys being in the restaurants, working with people, solving problems, and driving results.
Key Responsibilities
- Lead the company's overall HR strategy and function for 31 restaurants and 1,000+ employees.
- Partner with Operations and restaurant leadership on recruiting, staffing, retention, and employee development.
- Develop and improve onboarding, orientation, training, and career-development programs.
- Develop strategies to improve employee and management retention.
- Oversee employee relations, investigations, performance management, coaching, and disciplinary processes.
- Manage compensation, benefits administration, and payroll oversight.
- Develop and maintain HR policies, procedures, and documentation.
- Ensure compliance with federal and Alabama employment laws.
- Develop HR reporting and metrics to monitor turnover, recruiting, retention, staffing, and other key performance indicators.
- Develop management talent, succession planning, and internal promotion opportunities.
- Serve as a trusted HR partner to Executive Leadership, Directors of Operations, and General Managers.
- Maintain a regular presence in our restaurants and build relationships with employees at all levels.
- Lead and develop the HR team.
What We're Looking For
- 5+ years of progressive HR experience, preferably in restaurant, franchise, or another comparable high-volume hourly workforce.
- Experience supporting a large, multi-location workforce; 1,000+ employees preferred.
- Strong knowledge of employee relations, recruiting, retention, performance management, compensation, benefits, and employment compliance.
- Strong understanding of federal and Alabama employment laws.
- Experience building or improving HR programs, processes, and systems.
- Strong business judgment and the ability to use HR data to identify problems and drive solutions.
- Bachelor's degree in HR, Business, or related field preferred; equivalent experience considered.
- HR certification such as SHRM-CP, SHRM-SCP, PHR, or SPHR is a plus.
- Strong Microsoft Office and HRIS/payroll system skills.
The Person We're Looking For
We want someone who is proactive, hands-on, accountable, and entrepreneurial.
You should:
- Take ownership rather than wait to be told what to do.
- Be comfortable having difficult conversations and holding people accountable.
- Balance employee advocacy with business needs and performance expectations.
- Build trust with both hourly employees and senior leadership.
- Be comfortable working in restaurants—not just behind a desk.
- Be an excellent communicator and problem solver.
- Enjoy developing people and creating opportunities for advancement.
- Have the energy, resilience, and adaptability required in a fast-paced restaurant environment.
What Success Looks Like
Success in this role means better recruiting, lower turnover, stronger restaurant leadership, consistent HR practices, improved employee development, and a stronger people culture across all 31 restaurants.
If you are an experienced HR leader who understands the restaurant business and wants the opportunity to build, improve, and make a measurable impact, we would like to hear from you.
Restaurant or multi-unit franchise HR experience is strongly preferred.
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
- Vision insurance
Work Location: In person
