One of our clients in the government domain is seeking Service Desk Personnel.
Service Desk Personnel
On-Site
312 Rosa Parks Avenue, Suite 15 Nashville, Tennessee 37243
12 Months
Physical Requirement:
Must be able to lift at least 50 pounds.
Preferred Experience:
IT Call Center Experience preferred. Able to handle call volumes of up to 30 calls per day. People/Customer Service skills required.
Printer Administration and Troubleshooting:
Server Print Queue and Local Queues.
Active Directory Management:
Able to navigate different OUs. Able to look up attributes. Able to reset passwords and unlock accounts.
iOS Management, Support, and Deployment:
Setting up new phones and iPads. Resetting iTunes accounts. Resetting network settings. Backup and restore device data.
Video Conferencing:
Cisco WebEx. Microsoft Teams. Cisco Presence Video Solutions.
Network Troubleshooting:
Internal vs. External Networks. VPN. LTE. Wi-Fi.
Application Troubleshooting:
Account Permissions. Compatibility Settings. Browser vs. Installed Applications.
Remote Support:
MSRA. RDP. Microsoft Teams. WebEx. Hardware Deployment Hardware setup and deployment support.
ServiceNow:
Ticket Management. Ticket Assignment.
