Easy Reach Supply is seeking an eager, energetic, and enthusiastic in-house Customer Service Representative. The successful candidate will be self-motivated with a pleasant telephone persona, voice and a positive attitude.
Easy Reach Supply is a leading manufacturer of brooms and brushes dedicated to the RV industry across the United States. Easy Reach’s complete product line and reputation for quality, innovation, and customer service has supported consistent, robust sales growth over the company's 40+ year history.
The Customer Service Representative will transform each customer interaction into a rich, meaningful brand experience that builds long-term customer loyalty and value. The candidate must be a self-starter with an excellent personality with the ability to answer busy multi-line incoming calls from customers, take and process orders, answer inquiries and questions, troubleshoot problems, and provide information.
Principal Responsibilities:
· Be responsible for handling all customer service requests, including but not limited to order processing
· Initiate sales calls to existing and new customers; ability to up-sell
· Communicate via email and inbound and outbound telephone calls with customers
· Capability of answering questions in an understandable and intelligent manner; a knack for handling all customer interactions in a proactive caring way and resolving them to the customers' satisfaction
· Accurately document and update records in required systems
· Understand all programs, systems, and procedures necessary to perform job effectively
· Maintain diplomacy and tact when dealing with upset or escalated calls
· Provide customers with product and service information
· Make recommendations to implement improved processes
· Perform other duties as assigned by management
Qualifications
- 2-4 years customer service experience preferably in a manufacturing environment with a documented track record of success
- Pleasant speaking voice; not afraid of the phone
- High School degree; some college preferable
- Excellent communication and presentation skills
- Above average computer proficiency including Windows, Word, Excel, Outlook, Customer Relations Management, and Internet savvy
- Self-motivated with time management skills
- Punctual, dependable, and reliable
- Ability to work in a team fostered environment
- Ability to work in a multi-tasked environment
- Ability to prioritize and organize work
- Ability to pass pre-employment physical and drug screening
- E-Verify will be used to validate all employees
Compensation and Benefits
- Competitive base salary plus commission
- Medical Insurance
- Flexible spending account:
- Dental and Vision insurance available
- Life insurance available
- Profit Sharing Plan / 401K
- Profit Sharing Cash Bonus
- 9 paid holidays
- Paid vacation
· Location: Hattiesburg, MS
· Compensation: Depending on experience
· Principals only. Recruiters; please don't contact this job poster
· Please, no phone calls about this job!
· Please do not contact job poster about other services, products, or commercial interest
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
