Eastlake Cardiovascular, P.C.
Registered Nurse (RN) – Full Time, Clinical Call Center
Location: St. Clair Shores Office
Schedule: Weekdays, 8-hour shifts (No nights or weekends)
About Us
Eastlake Cardiovascular, P.C. is a high-volume, multi-location cardiovascular practice committed to delivering exceptional patient care. We are expanding our clinical support team and seeking a dedicated Registered Nurse (RN) to join our clinical call center. This role focuses on telephone triage, patient education, and care coordination with minimal face-to-face patient care responsibilities, only as needed to support clinical operations.
Position Highlights
- Full-time, weekday schedule (8-hour shifts)
- On-site role supporting busy cardiovascular practice
- Collaborative team environment with growth opportunities
- Competitive compensation and benefits package (BCBS medical, dental, and vision)
Key Responsibilities
- Answer incoming patient call requiring clinical assessment and perform structured triage based on symptoms, history, and risk factors.
- Determine urgency level (emergent, urgent, routine, or self-care) and identify red-flag symptoms.
- Direct patients to appropriate disposition (Emergency Department, Same-day provider evaluation, and/or schedule appointment)
- Utilize approved triage protocols, and clinical guidelines as well as escalate concerns to physicians or APPs as needed.
- Review patient history, medications, and test results to inform triage decisions.
- Provide patient education and reinforce care plans.
- Coordinate care with providers and scheduling staff for timely follow-up.
- Document all patient interactions accurately in the EMR (Epic).
- Adhere to clinical protocols, nursing scope of practice, and HIPAA guidelines.
- Support additional clinical tasks within scope as needed.
Qualifications
- Active RN license in Michigan (required)
- 3+ years of cardiac/cardiovascular experience strongly preferred
- Triage and call center nursing experience highly preferred
- Excellent communication and critical thinking skills
- Ability to thrive in a fast-paced, high-volume environment
- BLS Certification
Compensation & Benefits
- Medical, Dental, and Vision coverage through Blue Cross Blue Shield of Michigan
- Short-Term Disability (STD)
- Paid Holidays
- Paid Time Off
- 401(k) Retirement Plan
