Full Job Description
Job Title: Community Association Manager – Hybrid Position
Reports to: Director of Community Management Services
Location: Main office in Thornton, serving communities in the Denver Metro area
Summary: The Community Association Manager is responsible for all aspects of both the Community and Facilities Management of a portfolio of community associations. The portfolio may include various property types across the Front Range, including single family homes, condos, and PUDs.
Company: Brightstar Management Group is a Colorado-based Community Association Management Company with 20 years of experience in the industry. The company is committed to serving its clients with a highly innovative, proactive, and strategic approach that aims to guide communities to a more sustainable and resilient future.
Duties and Responsibilities:
Stewardship:
- Maintain current records and property information (including Board Member contact information, emergency contact info, water shut on/off protocols, etc.) in Appfolio.
- Act as trusted advisor and leader for community residents and board members
- Encourage board members to utilize a proactive management approach, while considering the social, environmental, and financial impacts of all decisions
Meetings:
- Plan, schedule, organize, and facilitate membership, board, and annual meetings within the parameters of the community’s governing documents
- Prepare and distribute a complete Board Packet for Board Meetings, including an agenda, financial report, minutes, property activities, maintenance needs, etc.
- Record meeting minutes and distribute to Board of Directors in a timely manner
Collaboration:
- Provide valuable training information and educational material to the Board and association’s members to enhance the HOA living experience
- Work in partnership with the Board to develop a guiding and actionable plan for the community, which includes community goals, project timelines, financing mechanisms, and near-term actions
Financials:
- Work with Brightstar Management Group's accounting team to oversee AR and AP
- Submit invoices for Board approval
- Prepare financial reports for Board members and as requested
- Develop an annual budget with collaboration with Board
Contracting:
- Oversee contracts between the association and vendors
- Ensure work is completely timely and to a high quality
- Assist with bidding process for new contracts including creation of RFPs
Communication:
- Respond to questions, comments, and concerns in a timely manner
- Provide a weekly update with a summary items to Board members
- Provides notices of property activities, meetings, etc.
Requirements
Knowledge, Skills, Abilities, and Other Qualifications:
- Must be supportive of Brightstar Management Group's values and vision for building sustainable communities
- Experience in financial management, meeting facilitation, customer service, and/or non-profit management is a plus
- Experience in property management, maintenance, and/or construction is a plus, but not required
- Ability to speak to company’s sustainability values in various situations
- Ability to problem solve and act quickly in the best interest of the community
- Ability to lead people and work collaboratively on strategy and solutions
- Must be a great communicator and work well with various personality types
- Must have reliable transportation and ability to visit properties
Education and Experience:
- Minimum of two years’ experience within the community management, or relevant industry
- CMCA preferred
Benefits:
Fulltime employees are offered a comprehensive benefits package following a 60-day period
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Life Insurance
Job Type: Full-time
Pay: $65,000.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience:
- Customer service: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: Hybrid remote in Thornton, CO 80229
