Job description
Dr. Goldberg and Associates is a growing psychotherapy practice with six locations and over 100 mental health clinicians. We are currently looking for a Full-Time Billing Administrative Assistant to add to our support team at our Old Town Alexandria office in VA!
The candidate for this position will be working full-time shifts primarily in the Old Town Alexandria office but must be willing to work in other locations if necessary.
About the Role
The Billing Administrative Assistant is a specialist who will work directly with our patients to resolve billing and insurance issues, contact insurance companies to research denied claims, drive our team to collect patient balances, and post payments accurately in a timely fashion.
Shifts: Mondays-Friday, 11 am to 8 pm
Must be:
· Friendly, polite, and kind
· Ready to work and be a team player
· Dependable and punctual
· Able to work well under pressure and de-escalate conflicts
· Able to perform well in a fast-paced, detail-oriented environment
· Able to multitask and work quickly with accuracy. Some tasks cannot be completed all at once, so this candidate must be able to follow up and follow through
· Flexible and adaptable to the needs of the business
· Willing to learn and follow instructions
A PLUS, but not required:
· Bilingual speaker
Responsibilities include, but not limited to:
- Responding to billing-related calls, voicemails, and emails
- Communicating clearly and accurately with patients, clinicians, and admin staff regarding insurance claims and outstanding balance issues via phone and email
- Assisting in Billing training and identifying areas of improvement
- Researching and following up with patients and clinicians for corrections needed for claims processing
- Researching and appealing denied or rejected claims, including calling insurance companies and effectively using provider portals
- Identifying, communicating, and resolving insurance issues preventing accurate claims processing or accurate reimbursement
- Contacting insurance companies to acquire authorizations for service when necessary
- Assisting the Billing Manager with monitoring and clearing aging insurance balances
- Updating, correcting, or adjusting patient accounts accurately
- Upholding tidiness of the workspace and other small-scale office maintenance tasks
- Maintaining a high level of confidentiality and professionalism
Job Requirements:
- Reliable transportation
- Preparedness to work in person; this is not a hybrid/ remote position
- Minimum Education Level: High School Diploma (or Equivalent)
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- Medical Billing: 1 year (Required)
- Collections: 1 year (Required)
- Microsoft Excel: 1 year (Preferred)
- Administrative: 1 year (Preferred)
- Customer Service: 2 years (Preferred)
Ability to Relocate:
- Alexandria, VA: Relocate before starting work (Required)
Work Location: In person
Job Type: Full-time
Pay: $16.00 - $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Health savings account
- Paid time off
- Retirement plan
- Vision insurance
Experience:
- Medical billing: 1 year (Required)
- Customer service: 1 year (Required)
Work Location: In person
