Position Summary
Join our team and help patients understand their healthcare costs, without the headache.
At Columbia Orthopaedic Group, we believe in making healthcare easier to understand, not harder. As a Patient Account Representative, you’ll be the go-to guide for patients as they navigate their financial responsibilities. From breaking down cost estimates to untangling insurance EOBs, you’ll bring clarity, confidence, and compassion to every interaction.
This isn’t just a numbers job, it’s a people job.
What You’ll Do
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Provide clear and accurate cost estimates for clinic visits, surgeries, anesthesia, radiology, and durable medical equipment based on insurance coverage and clinical information
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Explain Explanation of Benefits (EOBs) in simple terms so patients understand their coverage and financial responsibility
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Respond to billing questions, research discrepancies, and work with internal teams and insurance providers to resolve issues
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Assist with accounts that have outstanding balances and support timely follow-up
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Deliver a high level of customer service with professionalism, empathy, and respect
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Document all patient interactions accurately in the appropriate systems
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Maintain strict confidentiality in all financial and patient-related communications
What You Bring
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High school diploma or equivalent required
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Experience in healthcare billing, insurance, or a call center environment preferred
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Familiarity with medical terminology and patient billing processes is a plus
Skills That Set You Apart
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Strong communication and interpersonal skills
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Problem-solving mindset with attention to detail
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Ability to explain complex information in a clear, approachable way
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Compassion and patience when working with patients
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Comfortable using EHR systems and billing software
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Ability to manage multiple priorities in a fast-paced environment
Why Join Us
At Columbia Orthopaedic Group, you’ll be part of a team that values clarity, compassion, and teamwork. We’re committed to creating a positive experience for both our patients, and our employees. If you’re ready to make a meaningful impact while building your career, we’d love to hear from you.
