East Coast Cannabis is seeking a Retail Supervisor to support daily retail operations, guide Retail Associates on the sales floor, and help deliver exceptional, compliant customer experiences. This role plays a key leadership presence during operating hours, supporting store flow, sales performance, and team engagement while adhering to Maine Adult Use regulations and ECC best practices.
This is a hands-on leadership role ideal for someone who enjoys working with others, staying customer-facing, and stepping in as the point of leadership when managers are unavailable.
Key Responsibilities
Store Leadership & Operations
- Open and close the retail store following the Manager Opening and Closing checklist
- Act as the on-site store leader when Assistant Retail Managers or the Store Manager are not available
- Support Retail Associates during operating hours to ensure smooth customer flow and effective sales interactions
- Uphold ECC security standards and operational protocols
Customer Experience & Sales Support
- Assist with high-touch customer interactions and transaction processing
- Reinforce store sales goals as directed by the Retail Manager
- Provide knowledgeable, compliant product recommendations
- Serve as a resource for Retail Associates on sales techniques, product knowledge, and brand standards
Product & Cannabis Knowledge
- Maintain strong working knowledge of all retail products and accurately represent them in alignment with ECC brand standards
- Demonstrate cannabis knowledge including industry trends, local regulations, testing standards, and manufacturing methodologies
- Share product and cannabis education with team members to support confidence and compliance
Inventory & Merchandising
- Receive cannabis and non-cannabis inventory following ECC inventory receipt protocols
- Perform basic inventory management, including daily counts and reconciliation
- Maintain organized inventory storage, handling, and movement
- Merchandise and zone store inventory to maintain visual and brand standards
Cash Handling & Administrative Tasks
- Perform accurate cash handling, register counts, and transaction processing
- Assist with basic updates to in-house menus, displays, and printed materials
Qualifications
Education
- High school diploma or equivalent required
- Some college prefered
- Bachelor’s degree preferred
Experience
- Minimum of 3 years customer service experience required
- Retail, sales, or restaurant experience required
- Cannabis industry experience preferred
- Proficiency with Microsoft Office Suite required
Position-Specific Skills
- Ability to clearly communicate product specifications
- Strong retail sales and customer engagement skills
- Ability to work toward and support staged sales goals
- Ability to multitask in a fast-paced environment while maintaining strict compliance accuracy
- Demonstrated leadership and sound judgment
Personal Characteristics
- Approachable, outgoing, and customer-focused
- Team-oriented with a supportive leadership style
- Comfortable coaching and guiding peers on the sales floor
Physical Requirements
- Ability to stand for extended periods
- Ability to lift up to 50 lbs
Schedule & Compensation
Full-Time position
- Must be available for opening and closing shifts, nights, weekends, and holidays
- Retail operating hours: 7:00 AM – 9:30 PM
Bonus Perk: Join the team and earn a $500 sign-on bonus after 90 days, plus enjoy one of the most generous employee discount programs in the state.
