Lead People. Drive Performance. Deliver Exceptional Customer Service.
Integrity Plumbing, Heating, AC & Electrical is looking for an experienced Plumbing Service Manager to lead our residential plumbing department. We're seeking a hands-on leader who is passionate about developing technicians, creating exceptional customer experiences, improving sales performance, and building a culture of accountability and continuous growth.
If you thrive on coaching others, driving results, and building winning teams, we'd love to meet you.
Position Summary
The Plumbing Service Manager is responsible for the overall success of the residential plumbing service department. This role oversees technician development, customer satisfaction, daily operations, sales performance, and financial results while ensuring every customer receives a five-star experience.
The ideal candidate understands that successful service departments are built through strong leadership, technician training, operational discipline, and a commitment to doing what's right for the customer.
Responsibilities
- Lead, mentor, and develop a team of residential plumbing technicians.
- Conduct regular ride-alongs, field coaching, and one-on-one performance meetings.
- Drive technician development through ongoing technical and sales training.
- Ensure every customer receives a professional, five-star service experience.
- Monitor and improve average ticket, conversion rates, memberships, and overall department performance.
- Review technician KPIs and provide coaching to improve productivity and results.
- Assist technicians in the field with difficult diagnostics, customer concerns, and sales opportunities.
- Manage daily dispatch priorities to maximize efficiency and customer satisfaction.
- Hold technicians accountable for workmanship, communication, appearance, and company standards.
- Minimize callbacks through quality control and continuous training.
- Work closely with dispatch, customer service, warehouse, and leadership to ensure smooth daily operations.
- Recruit, interview, hire, and onboard new plumbing technicians.
- Conduct weekly team meetings, safety meetings, and ongoing skills development sessions.
- Develop and maintain standard operating procedures and best practices for the plumbing department.
- Ensure all work complies with local plumbing codes and safety regulations.
Key Performance Indicators (KPIs)
Success in this role will be measured by:
- Customer Satisfaction (CSAT)
- Online Reviews
- Average Ticket
- Revenue Growth
- Gross Margin
- Membership Sales
- Technician Productivity
- Conversion Rate
- Callback Percentage
- Revenue Per Technician
- Close Rate on Recommended Repairs
- Technician Retention
- Department Profitability
Qualifications
- Minimum of 5 years of residential plumbing experience.
- Previous experience leading or managing plumbing technicians preferred.
- Strong understanding of residential plumbing systems and service repairs.
- Proven ability to coach technicians on customer communication and sales.
- Strong leadership and team-building skills.
- Excellent communication and conflict resolution abilities.
- Experience managing KPIs and improving department performance.
- ServiceTitan experience preferred.
- Valid driver's license with a clean driving record.
What We're Looking For
- A servant leader who develops people.
- Passion for delivering outstanding customer service.
- Strong business and financial acumen.
- High level of integrity and accountability.
- Ability to motivate and inspire technicians.
- Excellent organizational and time management skills.
- A positive attitude and commitment to continuous improvement.
Benefits
- Competitive salary with performance-based bonuses.
- Medical, dental, and vision insurance.
- Paid Time Off and paid holidays.
- Company vehicle.
- Company phone and tablet.
- 401(k) with company match (if applicable).
- Ongoing leadership, sales, and technical training.
- Advancement opportunities within a growing company.
Why Join Integrity?
At Integrity Plumbing, Heating, AC & Electrical, we believe our people are our greatest asset. We invest in training, leadership development, and building a culture where employees are empowered to succeed. Our goal is to provide every customer with an exceptional experience while creating rewarding careers for our team members.
If you're ready to lead a high-performing plumbing department, develop technicians into top performers, and make a meaningful impact on a growing company, we encourage you to apply today.
Pay: $65,895.79 - $79,358.37 per year
Benefits:
- 401(k)
- Company truck
- Dental insurance
- Disability insurance
- Fuel card
- Life insurance
- Vision insurance
Work Location: In person
