Marion Cross Elementary School is seeking a dedicated Technology Support Specialist to provide comprehensive site-based technical assistance and systems administration within the Hanover, Dresden, and Norwich school districts.Joining a dynamic team of school-based technicians, the successful candidate will collaborate closely with peers to leverage collective expertise and provide robust Tier 2 technical support across the district. The successful candidate will serve as a vital liaison between the technology department and building staff, overseeing the full lifecycle of hardware while managing service requests and asset tracking through Incident IQ. This role requires a blend of technical proficiency in MDM platforms and network troubleshooting with strong interpersonal skills to deliver effective end-user training and support. We are looking for a proactive professional capable of maintaining system reliability and a positive service environment in a dynamic educational setting.Position begins immediately, open until filled.
Benefits for this position can be found in theAdministrative Support Standard Benefits.
Thisis a year round position with an hourly range of $29.11 to $33.58 depending on education and experience.
Please visit theInformation for New Hires pagefor more.
POSITION TITLE: SAU TECHNOLOGY SUPPORT SPECIALIST (Non-Union - Site Based)
Job Description Approved By: SAU 70 Date: 4/2026
General Purpose: Acts as the primary site-based liaison between SAU technical leadership and building staff. This role provides technical guidance, hands-on support, and essential knowledge to ensure the effective utilization of hardware, network infrastructure, and software systems in alignment with district technology goals.
Reports to: Director of Educational Technology and IT Coordinator
Supervises: N/A
POSITION DUTIES AND RESPONSIBILITIES
In addition to complying with all SAU70 District policies and building/department rules, procedures, practices, and objectives, the following functions are considered essential to this position:
Technical Support & Training-
Provide professional, timely end-user support for computers, A/V equipment, networks, and printing systems.
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Instruct and assist users with varying technical skill levels, utilizing strong problem-solving and interpersonal communication.
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Develop user-facing documentation and self-serve resources for common technical issues.
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Provide occasional after-hours A/V and computing support for public events and board meetings.
Systems & Hardware Management-
Manage the full lifecycle of hardware: purchasing, provisioning, maintenance, repair, and ethical recycling.
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Administer Mobile Device Management (MDM) systems (e.g., Google Admin, Mosyle) to deploy and maintain devices.
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Support diverse operating systems including macOS, iOS, and ChromeOS, with occasional support for Linux and Windows in physical and virtual environments.
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Manage Chromebook fleets, including acquisition, deployment, and specialized maintenance.
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Assign and manage student and staff account roles and permissions.
Infrastructure & Operations-
Monitor infrastructure to ensure system reliability, performance, and security.
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Assist with the organization and safety of tech department facilities and workspaces.
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Maintain the ticketing system, providing consistent status updates to users via phone, email, and digital channels.
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Ensure compliance with all SAU 70 District policies, procedures, and safety objectives.
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Other duties as assigned
This general outline illustrates the type of work, which characterizes the Job Classification. It is not an all-encompassing statement of the specific duties, responsibilities, and qualifications of individual positions assigned to the classification.
Evaluation:
Performance of duty responsibilities will be reviewed annually by the Director of Educational Technology and SAU IT Coordinator, with review input from Building Administration and Building Integrator
TERMS OF EMPLOYMENT:
? Full-Time
? Non-Exempt
MINIMUM QUALIFICATIONS:
Education and Experience:
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Minimum of an Associates Degree preferred
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3-5 years of relevant experience
Technical Knowledge & Skills
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Operating Systems: Intermediate to advanced proficiency in macOS and ChromeOS.
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Systems & Workflow: Experience with Incident IQ or similar K-12 ticketing platforms; ability to manage helpdesk workflows, asset tracking, and maintenance schedules.
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Device Management: Experience with MDM systems (Google Admin, Mosyle) preferred.
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Networking: Ability to troubleshoot basic networking issues; familiarity with Cisco, Wireless APs, FortiGate/Fortinet, and VoIP systems.
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Instructional Tech: Familiarity with interactive boards, projectors, 3D printers, and Web 2.0 tools.
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Administrative: Experience with Active Directory, backup/restore technologies, and website content management.
Professional Competencies-
Customer Service: Exemplary interpersonal skills with the ability to work fantastically well with both technical and non-technical staff. Ability to work with staff, students, parents, and the community.
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Adaptability: A self-starter capable of maintaining a positive attitude in a fast-paced environment with competing priorities. Ability to multitask and work independently.
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Discretion: Strict adherence to confidentiality protocols at all times.
LICENSURE AND CERTIFICATION REQUIREMENTS:
PHYSICAL ACTIVITY REQUIREMENTS:
The physical demands of this role are moderate. The employee must be able to navigate a school building and handle technical hardware.
Primary Physical Requirements:
(Not, Rarely, Occasionally, or Frequently Required)
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Lift up to 10 lbs: Frequently required
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Lift 11 to 25 lbs: Frequently required
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Lift 25 to 50 lbs: Occasionally required
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Lift over 50 lbs: Occasionally required
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Carry up to 10 lbs: Frequently required
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Carry 11 to 25 lbs: Frequently required
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Carry 26 to 50 lbs: Frequently required
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Carry over 50 lbs: Occasionally required
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Reach above shoulder height: Frequently required
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Reach at shoulder height: Frequently required
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Reach below shoulder height: Frequently required
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Push/Pull: Frequently required
Hand Manipulation:
(Not, Rarely, Occasionally, or Frequently Required)
1. Keyboarding:
Frequently required
2. Gross Manipulation:
Frequently required
3. Fine Manipulation:
Frequently required
Other Physical Consideration:
(Not, Rarely, Occasionally, or Frequently Required)
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Twisting: Frequently required
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Bending: Frequently required
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Crawling: Occasionally required
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Squatting: Frequently required
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Kneeling: Frequently required
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Crouching: Frequently required
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Climbing: Frequently required
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Balancing: Frequently required
During the Work Day, Employee is Required to:
1. Sit:
up to 3 consecutive hours
2. Stand:
up to 3 consecutive hours
3. Walk:
up to 1 consecutive hour
Cognitive and Sensory Requirement(s):
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Effectively exchange and receive information and instructions, and respond to inquiries;
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Communicate with others;
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Observe students and staff to ensure safety
Work Environment:
Inside: up to 100%
Outside: up to 20%
Work Surface(s): Office Desk, Office Chair, Carpeted floor, Tile floor
Applicants will be subjected to a criminal background check as required by state law.
