Investor Reporting Analyst II
Reporting to the AVP of Mortgage Investor Reporting, this position is responsible for managing complex investor reporting tasks, including managing Private-label loan Portfolio investor relationships and agency relationships with Fannie Mae, Freddie Mac, and Ginnie Mae, as well as complex securities transactions. This role prepares and issues daily and monthly reports, and processes loan transfers between clients or agencies.
Additionally, this position reviews and resolves monthly custodial account reconciliations and conducts in-depth analysis of servicing transactional data to ensure compliance with investor and regulatory guidelines. This role serves as a subject-matter expert in investor reporting, ensuring compliance, accuracy, and efficiency across all deliverables, while driving process improvements and addressing escalated issues.
Responsibilities
- Prepare and issue complex daily and monthly investor reports for Fannie Mae, Freddie Mac, and Ginnie Mae, and other private-label securities.
- Manage reporting and remittance processes for complex securities, ensuring accuracy and adherence to all agency and client guidelines.
- Serve as a liaison for agency relationships, addressing escalated issues and ensuring compliance with agency requirements.
- Process the transfer of loans in connection with sales between clients or agencies, meeting timelines and maintaining accuracy.
- Oversee the review and resolution of monthly custodial account reconciliations, ensuring all outstanding items are addressed promptly.
- Conduct in-depth analysis of servicing transactional data and ensure compliance with investor and regulatory guidelines; proactively identify and escalate issues to leadership, providing actionable solutions.
- Develop and maintain advanced reporting tools and templates for investor reports, ensuring accuracy and efficiency.
- Identify and implement process improvements to streamline reporting, reconciliation, and remittance functions.
- Complete billing and remittance functions, administering service-level treasury operations, including preparing wires, transfers, and remittance reports, while adhering to strict deadlines.
- Collaborate with internal teams and external client inquiries related to investor reporting, providing detailed and accurate solutions to ensure smooth operations and alignment with goals.
- Add, update, and maintain client information and investor fee schedules in the billing/ remittance system.
- Interface with the servicing platform, treasury system, and other departments to access and analyze loan histories and financial data.
- Mentor and provide guidance and training to team members on investor reporting processes; act as a point of escalation for team members to resolve complex issues.
- Lead and/ or participate in team projects and initiatives to include continuous improvement, automation, and compliance with industry best practices.
- Develop domain knowledge of the business to include an understanding of organizational objectives.
- Develop positive working relationships within the team and across the organization.
- Ensure compliance with the client’s policies, processes, and practices. Complete all department and company-required training.
Qualifications
- Primary book-of-business is a large private-label loan portfolio. Billing is intertwined with collections, thus adding extra layers of complexity.
- Private-label Actual/Actual and Scheduled/Scheduled, with billing intertwined; therefore, strong experience in A/A and S/S required.
- 5+ years' experience in Investor Reporting or Investor Accounting with advanced knowledge of agency reporting requirements (Fannie Mae, Freddie Mac, Ginnie Mae) and complex securities and Private-label Loan Portfolio investor reporting experience
- Prior experience in the mortgage servicing industry, including knowledge of servicing processing rules and guidelines
- Demonstrable ability to analyze and respond to complex transactional data and reconciliation
- Direct experience or familiarity with the test of expected cash custodial reconciliation preferred
- Proficiency in servicing platforms (e.g., Black Knight MSP and LoanSphere) and billing/ remittance systems
- Solid skills and experience in MS Word, Excel to compile and analyze data, PowerPoint, and Outlook
- Bachelor’s degree in business or related field (or equivalent combination of years of experience with High School diploma/ GED) required
Skills and Abilities
- Strong verbal and written communication skills
- Ability to effectively interact with internal and external individuals
- Strong interpersonal skills
- Strong analytical skills
- Solid decision-making abilities coupled with sound judgment
- Strong time management skills
- Ability to prioritize numerous tasks and manage shifting priorities
- Client-focused with strong execution skills and results orientation
- High level of precision with attention to detail and consistency
- Flexible, open to change, and able to learn new things quickly
Pay: $40.00 - $55.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Vision insurance
Work Location: In person
