Integrity. Care. Trust. Compassion. Expertise.
Do these words resonate with you?
These values of Builders culture create success in all we do. We strive to provide deeply supportive partnerships to our customers, agents, and each other.
Builders is proud to be named among the Great Places to Work. Our award-winning culture has earned top marks in Company Direction, Employee Appreciation, Work-Life Balance, Leadership, and Compensation and Benefits. Our strong culture keeps us Built Strong in a forever-changing world, and our AM Best A Rating is evidence of our financial strength.
Position Summary
The Premium Audit Quality Control Manager is a key member of the Premium Audit leadership team, responsible for overseeing senior level staff who evaluate the quality of audits performed. This role provides effective supervision, mentorship, and training to a team of experienced professionals within the Premium Audit Department. The Manager ensures strict adherence to established premium audit procedures and protocols, industry best practices, and relevant federal, state, and local regulations, fostering a culture of compliance and excellence.
Responsibilities
-
Supervise the quality control review of audits conducted by team members to ensure compliance with established standards and timely completion.
- Collaborate with managers to address any identified discrepancies or omissions and implement corrective actions.
-
Provide direct, hands-on oversight for audits that carry legal exposure.
-
Maintain up-to-date knowledge of state-specific rules and regulations to ensure company compliance with state exception requirements, and provide expert guidance to staff on related issues and inquiries.
- Maintain current company special rules.
-
Conduct a thorough monthly quality review analysis that incorporates vendor reviews along with staff reviews to identify areas of concern in order to prevent premium leakage; proactively target training opportunities or other appropriate remedies to address gaps in performance.
-
Oversee QC program, staff and vendor auditors.
-
Oversee the work of multiple senior-level quality control auditors, managing recruitment, selection, delegation of responsibilities, performance monitoring, and evaluations. Utilize in-depth knowledge of auditing rules, regulations, and standards to assess service delivery, track staff progress toward goals, and offer coaching and feedback as needed.
-
Remain up-to-date on advancements in premium audit quality control practices through industry publications, coursework, seminars, and continuous professional development activities. Benchmark against industry best practices to ensure the department maintains its competitive edge and adheres to the highest standards.
-
Leverage comprehensive audit knowledge to design and deliver tailored training programs for Premium
- Audit Quality Control staff, focusing on skill enhancement and knowledge development. Evaluate training effectiveness, identify areas for improvement, and adapt delivery methods to accommodate various learning styles.
-
Foster a supportive and collaborative work environment by mentoring staff, promoting professional growth, and cultivating a culture of continuous learning and development.
-
Review policies, procedures, guidelines, and processes to ensure their relevance and effectiveness. Implement necessary updates, develop new materials, and ensure clear communication of changes to staff.
-
Report any significant or unusual conditions affecting customers to leadership in a timely manner.
Collaborate with the Information Technology team to update and enhance technology resources, ensuring the continued effectiveness and efficiency of audit processes. -
Learn and stay current with the internal visual system becoming expert level on visual software.
Perform other duties as assigned.
Qualifications
-
Bachelor's degree in Insurance or related discipline or an equivalent combination of education and/or experience
-
Ten or more years of audit experience in the insurance industry; five or more years of payroll class code experience
-
Skill in leadership and supervision (of senior level staff members) with an advanced knowledge of insurance practices, principles and premium audit systems; knowledge, at an advanced level, of payroll taxes
-
Proficient in both verbal and written communication with the ability and commitment to maintain confidentiality
-
Skill in analysis and problem solving
-
Ability to prepare and deliver updates, formal and informal presentations and comprehensive training courses
-
Knowledge of the National Council Compensation Insurance (NCCI) basic manual and the Insurance Services Office (ISO) – general liability information
-
Skill in interpersonal interactions, with the ability to collaborate effectively with individuals at all organizational levels and with external stakeholders
-
Skill in planning, time and organizational management with the ability to prioritize work and meet deadlines; ability to multi-task effectively while paying attention to detail
-
Proficient with Microsoft Office Suite and function specific software applications
Let’s talk benefits!
-
Competitive Salary
-
Bonus Structure
-
Profit Sharing
-
Medical, Dental, Vision Insurance
-
Employer Paid Short Term Disability
-
Employer Paid Long Term Disability
-
Employer Paid Life Insurance
-
Voluntary Life Insurance
-
401K with Company Match
-
PTO
About Builders
Builders is a mid-sized mutual with remarkable strengths. Rated A by AM Best, Builders has forged rock-solid financial strength and a reputation for reliability and fairness in fulfilling our promises to customers. Kind, collaborative, and customer-centric, our experienced and passionate teams foster a rewarding atmosphere of excellence, trust, and mutual respect, meriting the “Culture Excellence” honors from Top Workplaces. Flexible and highly personal, our experts leverage deeply supportive partnerships with knowledgeable independent agencies to drive better services and protection for policyholders.
Our financial excellence, amazing people, and powerful partnerships build outstanding outcomes and peace of mind for our agents and their clients. This is what we mean by Insurance Built Strong®.
Builders Insurance Group is an Equal Opportunity Employer. We welcome applicants from all walks of life and don't discriminate based on any protected status. Join us in creating a diverse and inclusive workplace! If, during the application process you need assistance, or an accommodation due to a disability, please contact [email protected].
