As a Customer Service/Sales Representative, you are a key member of the team and represent Molly Maid cleaning team members on support and sales calls. You are responsible for handling service, sales and job inquiry requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
*Candidates with the following experience are encouraged to apply: customer service, client services, account management, administrative assistant
You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis. Sales experience is a plus!
Customer Service/Sales Representative Responsibilities:
- Receive incoming calls in professional and courteous manner
- Schedule estimates & cleans
- Perform marketing functions to sell additional work and earn business
- Return customer calls, respond to customer complaints, and resolve breakage issues
- Perform administrative functions including data entry, payment processing, and supply inventory
- Assist with personnel management, including hiring and recruiting functions
- Perform other duties as needed which may include cross-training in related positions
Customer Service/Sales Representative Requirements:
- Minimum two years admin experience
- Sales experience a plus
- Strong written and verbal communication skills
- Detail-oriented with strong data entry skills
- Positive Attitude
- Team player who can work independently
- Bi-lingual a plus ()
Customer Service/Sales Representative Benefits: Benefits package varies by location
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Education:
- High school or equivalent (Preferred)
Experience:
- Sales : 1 year (Preferred)
- Customer Service: 2 years (Preferred)
Language:
License/Certification:
- Driver's License (Required)
Work Location: Multiple locations
