About Us
Providence Plumbing & Restoration is a growing residential plumbing and restoration company serving homeowners and businesses throughout Concord and the greater Charlotte area. We are built on a culture of integrity, quality craftsmanship, and exceptional customer care. We are seeking an experienced invoicing/receivables clerk with additional customer service duties to support continued business growth.
Position Overview
The Invoicing/Receivables Clerk is the financial backbone of our front office. You'll own the invoicing and accounts receivable process from job completion through payment collection, while also supporting daily operations as a customer service representative — answering phones, booking service calls, and dispatching plumbers to new jobs. This is a hands-on role for someone who is detail-oriented with numbers and personable on the phone. This is a full-time, in-office role based in Concord, NC, reporting directly to the Office Manager.
Invoicing & Receivables Duties (primary)
- Prepare, review, and issue accurate customer invoices for completed plumbing jobs
- Apply payments, reconcile accounts, and maintain up-to-date receivables records
- Monitor aging reports; follow up on past-due accounts via phone and email
- Resolve billing discrepancies and customer payment questions professionally
- Process deposits and coordinate with bookkeeping/accounting on month-end close
- Maintain organized records of estimates, work orders, invoices, and payments
Customer Service & Scheduling Duties (secondary)
- Answer inbound calls promptly and courteously; serve as a first point of contact
- Schedule new job appointments and dispatch plumbers based on availability, location, and job priority
- Communicate job status updates to customers and field technicians
- Assist with general office administration as needed
Requirements
- 3+ years of direct experience as an invoicing and/or accounts receivable clerk (required)
- Experience in customer-facing role with strong phone presence (preferred)
- Proficiency with standard office software (email, spreadsheets, accounting/billing systems)
- Ability to multitask in a fast-paced small-office environment
- Prior experience with QuickBooks Online and ServiceTitan CRM (preferred)
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
