SYNOPSIS
Katz Banks Kumin LLP is a 40-person law firm with offices in Washington, DC, San Francisco, and New York. We are seeking a dynamic and proactive Systems Administrator to join our team! In this vital role, you will combine solid technical skills with the patience and excellent communication to handle a wide variety of day-to-day staff requests. You will work with a managed services provider (MSP) to drive the firm's move to SharePoint, and to strengthen security in an environment where building good habits takes time and encouragement.
The right person for this position is patient, approachable, and understands that how you help people matters as much as the help itself.
HOW TO APPLY
To apply for this position, please submit a resume and cover letter to [email protected]. No phone calls please.
KEY AND ESSENTIAL FUNCTIONS
User Support
- Serve as the primary contact for technical support across all three offices, in person, by phone, and on-site, when needed.
- Set up and configure workstations and devices; diagnose and resolve problems reported by users or monitoring systems.
- Provide clear, patient help to users of all technical backgrounds.
MSP Transition and Vendor Relations
- Lead the internal side of the migration to a new MSP, coordinating timelines, communication, and staff readiness.
- Serve as the day-to-day liaison with the MSP and other technology vendors.
SharePoint Migration and Training
- Assess existing workflows and lead the migration to SharePoint.
- Design and deliver training tailored to different user groups; create documentation to support ongoing adoption.
Systems, Network, and Security
- Maintain and proactively monitor network infrastructure; manage upgrades, repairs, and user access.
- Partner with the MSP to improve security and compliance, using practical, people-centered approaches that account for the firm's culture.
- Develop internal policies and standards; respond promptly to security events.
- Advise the firm on the adoption of industry best practices as they evolve in the marketplace.
REQUIREMENTS
A combination of relevant education, experience and training equivalent to a four (4) year degree in computer sciences and/or other technology-based discipline from an accredited college or university, plus 5-8 years demonstrated experience in:
- Hardware, software, and network support
- Troubleshooting and problem-solving network issues
- Effective end user support, including training, help desk support and product advice
- Cybersecurity fundamentals.
- Demonstrated ability to manage multiple priorities independently in a fast-paced environment
This role requires the ability to independently manage deadlines for multiple assignments in a fast-paced, detail-oriented office environment. Key competencies include the ability to demonstrate:
- Experience leading a Microsoft 365 or SharePoint migration.
- Prior experience with a law firm or professional services firm
- Cultural competence interacting with diverse prospective clients, vendors and staff
- Experience in a co-managed IT model with an MSP.
- Problem solving and attention to detail
- Effective collaboration with colleagues, clients, vendors and other stakeholders
- Highest ethical compliance with regulatory requirements and industry standards
- Strong written and verbal communication; able to explain technical concepts in plain language.
OTHER KEY INFORMATION
Full-time employees are eligible for a generous total rewards package including a competitive salary, commensurate with experience. We are a passionate and fun group of employees who share a commitment to helping people who have identified wrongdoing or been wronged themselves.
☒Full time (40 hours/week) ☐Part time ☐ 1099/Temporary
☒Exempt ☐ Non-exempt/Overtime eligible
☐Remote ☒ Onsite ☐Hybrid
☒Occasional; Less than 10%
Katz Banks Kumin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Pay: $95,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Work Location: In person
