Practice Director – Luxury Medical Aestics & WellnessLead an Established, High-Growth, Concierge-Level Practice
Dr. Amy Chow Rejuvenation Medspa is a premier medical aesthetics and wellness practice recognized for delivering exceptional patient outcomes, advanced treatments, and a luxury concierge experience. Our reputation has been built through clinical excellence, integrity, innovation, and an unwavering commitment to patient care.
We are seeking an experienced, results-driven Practice Director to lead operations, drive growth, and help shape the future of a thriving, seven-figure practice.
This is not an entry-level management role. We are looking for a proven leader who has successfully managed a $1M+ medical aesthetics practice or luxury client-focused business, developed high-performing teams, driven revenue growth, and can demonstrate measurable operational success through metrics and results.
While experience in medical aesthetics is highly valued, we are equally interested in exceptional leaders from luxury hospitality, high-end retail, wellness, cosmetic dentistry, plastic surgery, concierge healthcare, and other premium client-facing industries. We can teach aesthetics. We cannot teach leadership, accountability, culture, and drive.
Who You Are
You are a polished, professional leader who understands that exceptional client experiences and strong business performance go hand in hand.
You have experience leading teams, managing financial performance, improving systems, and creating a culture of accountability and excellence. You are comfortable making difficult decisions, coaching underperformers, celebrating top performers, and presenting measurable business outcomes.
Most importantly, you bring alignment, culture, energy, and spark to everything you do.
This Position Is Ideal For Someone Who:
- Has successfully managed a $1M+ business, medical practice, medspa, or luxury client-focused operation
- Has direct responsibility for staff leadership, hiring, onboarding, coaching, and termination
- Understands financial performance, sales metrics, KPIs, forecasting, and profitability
- Can demonstrate a proven history of operational improvements and revenue growth
- Thrives in a fast-paced, high-expectation environment
- Leads by example and inspires teams to perform at a high level
- Values professionalism, communication, accountability, and continuous improvement
Candidates Without Significant Leadership, Operations, Sales Management, and Staff Management Experience Should Not Apply.
Key Responsibilities
- Lead, mentor, and develop a high-performing clinical and administrative team
- Recruit, hire, onboard, coach, and retain exceptional talent
- Address performance issues promptly and professionally
- Conduct regular performance reviews and team meetings
- Foster a positive, accountable, drama-free culture
- Ensure all team members consistently deliver a luxury-level client experience
Operations & Financial Management
- Oversee all day-to-day business operations
- Monitor revenue, profitability, deposits, productivity, KPIs, and operational performance
- Implement processes that improve efficiency, client satisfaction, and profitability
- Analyze business metrics and regularly present results, opportunities, and recommendations to ownership
- Manage vendor relationships, inventory oversight, software systems, and operational resources
- Ensure compliance with HIPAA and all clinic policies and procedures
Business Growth & Revenue Performance
- Drive practice growth through sales leadership and operational excellence
- Support consultation conversion, retention, and client experience initiatives
- Track and evaluate marketing performance and return on investment
- Partner with ownership and marketing teams on strategic growth initiatives
- Assist with launching new treatments, products, services, and promotional campaigns
Client Experience Excellence
- Ensure every client receives a luxury, concierge-level experience
- Resolve client concerns with professionalism and confidence
- Create systems that improve retention, referrals, reviews, and overall satisfaction
- Maintain the elevated standards associated with a premier medical aesthetics brand
Required Qualifications
- Bachelor's Degree required
- Minimum 5 years of management experience with direct operational responsibility
- Demonstrated success managing a $1M+ business, practice, location, or revenue center
- Proven experience managing teams, staffing, scheduling, performance, hiring, and termination
- Strong understanding of financial reporting, KPIs, budgeting, and business metrics
- Track record of increasing revenue, improving efficiency, and driving measurable results
- Exceptional communication, leadership, and organizational skills
- Professional appearance and executive-level presence consistent with a luxury brand
Highly Desired Backgrounds
- Medical Aesthetics / Med Spa
- Plastic Surgery
- Cosmetic Dermatology
- Concierge Medicine
- Luxury Hospitality
- Wellness & Performance Clinics
- High-End Retail Management
- Private Club Management
- Other Luxury Client-Focused Businesses
Compensation & Growth Opportunity
We believe exceptional leaders should be rewarded for exceptional performance.
Base Salary: $68,000–$78,000 annually, based on leadership experience, operational expertise, and demonstrated success.
Performance-Based Incentives: In addition to base compensation, this position offers a highly attractive bonus and incentive structure tied to key practice goals, including revenue growth, team performance, operational excellence, patient retention, and overall business success.
For the right leader, the opportunity to significantly increase total compensation through performance is substantial.
Additional benefits include:
- Generous performance bonus program
- Employee discounts on treatments and medical-grade skincare
- Leadership development and ongoing professional training
- Career advancement opportunities within a growing, physician-led organization
- Direct partnership with ownership in shaping the future growth of the practice
A True Leadership Opportunity
This role is designed for a high-performing operator who wants more than a paycheck. We are seeking someone who is motivated by building teams, driving growth, achieving measurable results, and sharing in the success they help create.
If you have a proven track record of increasing revenue, improving operational performance, and leading exceptional client experiences, you'll find both the autonomy and the compensation opportunity to thrive at Rejuvenation Medspa.
Pay: $68,000.00 - $78,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Health insurance
- Paid time off
Education:
Experience:
- client facing management: 3 years (Required)
- Med spa: 2 years (Preferred)
- hiring and staff management: 3 years (Required)
- financial performance oversight: 2 years (Required)
- Luxury sales: 3 years (Required)
Work Location: In person
