Position Summary
The Service Manager at Pegasus Pools is responsible for overseeing all aspects of the pool service department, including scheduling, team management, bidding jobs, startups and ensuring high-quality service for residential clients. This role involves managing a team of service technicians, maintaining strong client relationships, and ensuring all services, such as cleaning, maintenance, and repairs, are completed to company standards.
Essential Duties & Responsibilities
Service Operations Management:
- Oversee day-to-day operations of the pool service department, ensuring all scheduled, repairs, and cleanings are completed on time.
- Develop and implement efficient workflows and service procedures to optimize team performance.
- Ensure all service activities comply with safety standards and industry regulations.
Team Leadership & Development:
- Lead, supervise, and mentor a team of service technicians, providing ongoing training and professional development opportunities.
- Assign daily routes and tasks to service technicians, ensuring proper coverage and workload balance.
- Conduct performance evaluations and address any performance issues or concerns.
Client Relations:
- Serve as the main point of contact for clients regarding service inquiries, scheduling, and problem resolution.
- Handle escalated service issues or complaints and work to resolve them quickly and professionally.
- Ensure clear and consistent communication with clients regarding service schedules, issues, and follow-ups.
Inventory & Equipment Management:
- Oversee inventory of tools, chemicals, and supplies required for servicing pools, ensuring timely ordering and adequate stock levels.
- Manage the service division and repair of service vehicles and equipment, ensuring they are in good working order.
Scheduling & Dispatching:
- Develop and manage the service team’s schedules to ensure timely completion of all pool services.
- Monitor dispatch efficiency and address any delays or conflicts to ensure minimal service interruptions.
Budget & Cost Control:
- Monitor department expenses and assist in budget preparation.
- Track service costs and implement measures to reduce expenses without compromising quality.
Reporting & Documentation:
- Maintain accurate records of all service activities, including work orders, repairs, and customer interactions.
- Provide regular reports on department performance, including technician productivity, customer satisfaction, and service outcomes.
- Assume all other duties as assigned by management.
Qualifications
- High school diploma or equivalent required; associate or bachelor’s degree in business administration, management, or a related field preferred.
- Certifications in pool operations or maintenance (CPO, AFO) are highly desirable.
- 3+ years of experience in pool service or maintenance, with at least 2 years in a supervisory or management role.
- Strong technical knowledge of pool systems, including plumbing, filtration, chemicals, and electrical components.
- Strong leadership and team management skills.
- Excellent customer service and problem-solving abilities.
- Proficiency in Microsoft Office Suite and service management software.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- Ability to communicate clearly and effectively with both clients and team members.
Physical Demand
· Must be able to lift and move up to 50 pounds of pool supplies or equipment.
· Regularly required to stand, walk, and kneel for extended periods while performing pool maintenance tasks.
· Use hands to handle, control, or feel objects, tools, or controls.
· Frequently required to reach with hands and arms, talk, and hear.
· May work in various weather conditions, including heat, humidity, and outdoor environments.
Work Environment
· The Service Manager will divide time between office work and field operations, including regular on-site inspections and client visits.
· Exposure to outdoor weather conditions and chemicals used in pool maintenance is expected.
· Occasional visits to outdoor pool sites, which may involve exposure to various weather conditions, including heat, cold, rain, or humidity.
Work Hours/Schedule
· Typically scheduled to work 40 hours per week, Monday through Friday.
· Regular office hours from 7:00AM to 4:00 PM
· During peak pool maintenance seasons (spring and summer), hours may extend slightly to accommodate increased workload.
· May be required to work occasional weekends or holidays during high-demand periods or to address urgent maintenance requests.
Pay: $70,000.00 - $80,000.00 per year
Benefits:
- Health insurance
- Paid time off
- Professional development assistance
Experience:
- Strong technical knowledge of pool systems: 3 years (Required)
- Pool Servive or pool maintenance: 3 years (Required)
- strong leadership and management skills: 3 years (Required)
Work Location: In person
