Overview
We are seeking a dynamic and results-driven Program Operations Manager to lead and optimize our complex portfolio of projects and initiatives. In this pivotal role, you will oversee the end-to-end management of programs, ensuring seamless execution, strategic alignment, and continuous improvement. Your energetic leadership will foster cross-functional collaboration, drive process excellence, and deliver impactful outcomes that propel organizational success. If you thrive in a fast-paced environment, excel at managing multiple projects simultaneously, and possess a passion for innovative program development, this opportunity is for you!
Duties
- Lead the planning, development, and implementation of large-scale programs by applying agile methodologies and project management best practices.
- Facilitate requirements gathering sessions with stakeholders to define scope, objectives, and success criteria for various projects within the program portfolio.
- Utilize tools such as Jira, Microsoft Project, and Smartsheet to schedule tasks, track progress, and manage project timelines effectively.
- Conduct root cause analysis and leverage Lean Six Sigma principles to identify inefficiencies and implement process improvements across teams.
- Manage project budgets, control costs, and perform earned value management to ensure financial health of programs.
- Oversee risk management activities by identifying potential issues early and developing mitigation strategies aligned with PMBOK standards.
- Foster a culture of continuous improvement through Kaizen events, process mapping, and business process modeling to enhance operational efficiency.
- Coordinate with cross-functional teams to ensure scope management, quality assurance, and stakeholder communication are maintained at high standards.
- Facilitate meetings using effective meeting facilitation techniques to ensure clarity of objectives and actionable outcomes.
- Supervise project managers and team members by providing leadership, guidance on project lifecycle management, and performance feedback.
Experience
- Proven supervisory experience in technical project or program management roles with demonstrated success in leading diverse teams.
- Extensive background in project management methodologies such as Agile, Waterfall, SAFe (Scaled Agile Framework), and PMBOK.
- Strong expertise in program development, design, and implementation across multiple disciplines including IT infrastructure, product development, or business processes.
- Skilled in requirements analysis, scope management, risk assessment, data analysis (Excel data analysis), and vendor management.
- Hands-on experience with project management tools such as Jira, Trello, Confluence, Microsoft Project, Primavera P6, SharePoint or equivalent platforms.
- Knowledge of process improvement techniques including Lean Six Sigma certifications or training preferred.
- Excellent communication skills with the ability to facilitate meetings effectively and negotiate with stakeholders at all levels.
- Demonstrated ability to manage project portfolios using PPM tools like VersionOne or Workday while maintaining organizational skills for multiple priorities.
- Familiarity with IT project management practices including IT infrastructure projects or ERP systems is advantageous.
Join us as a Program Operations Manager to lead transformative initiatives that make a real impact! Bring your energy, expertise in project delivery frameworks like PMBOK or SAFe, and passion for continuous improvement to drive our programs forward with enthusiasm!
Pay: $55,114.05 - $66,373.91 per year
Work Location: In person
