FastCare Urgent Care – Miami Beach
FastCare Urgent Care is seeking an experienced Medical Front Desk Receptionist to join our busy urgent care team.
We are specifically seeking candidates with previous medical front-office experience and hands-on experience with health insurance verification.
The ideal candidate understands the fast-paced urgent care environment, knows how to verify insurance eligibility and benefits, accurately register patients, collect copayments, and communicate professionally with patients, providers, insurance companies, and Workers’ Compensation representatives.
Required Experience:
- At least 2 years of recent medical front-desk/reception experience
- Hands-on experience verifying commercial health insurance eligibility and benefits
- Experience with patient registration, check-in, and check-out
- Experience collecting copayments, deductibles, and other patient balances
- Experience working with electronic medical records (EMR/EHR)
- Strong computer skills
- Excellent telephone and customer-service skills
- Experience handling medical paperwork, faxing, scanning, emailing, and document management
- Ability to accurately enter patient demographics and insurance information
- Professional, dependable, organized, and detail-oriented
- Ability to work efficiently in a busy medical environment
Strongly Preferred:
- Experience working in an urgent care, primary care, occupational medicine, orthopedic, or specialty medical practice
- eClinicalWorks (eCW) experience
- Knowledge of medical terminology
- Bilingual English/Spanish
Responsibilities:
The Medical Front Desk Receptionist will be responsible for:
- Greeting and assisting patients in a professional and welcoming manner
- Registering patients accurately in the EMR
- Verifying commercial insurance eligibility and benefits
- Reviewing insurance information and identifying patient financial responsibility
- Obtaining and documenting necessary patient and insurance information
- Checking patients in and out
- Collecting copayments, deductibles, and other applicable payments
- Answering and directing incoming telephone calls
- Assisting patients with questions regarding appointments, paperwork, and services
- Preparing, scanning, faxing, and emailing medical documentation
- Maintaining accurate electronic and paper records
- Communicating effectively with providers, clinical staff, insurance companies, employers, and patients
- Assisting with other front-office and administrative responsibilities as needed
Schedule Requirements:
FastCare is open 7 days a week, 365 days a year, including evenings, weekends, and holidays.
Candidates must be willing to:
- Work rotating weekends
- Work rotating holidays
- Work evening shifts when scheduled
- Adjust their schedule based on clinic operational needs
- Work at the Miami Beach location
Candidates who are unable to work evenings, weekends, and rotating holidays will not be considered.
What We Are Looking For
The successful candidate is:
- Professional and personable
- Extremely dependable and punctual
- Organized and detail-oriented
- Comfortable working in a fast-paced urgent care environment
- Able to multitask without sacrificing accuracy
- Comfortable handling a high volume of patients and telephone calls
- A strong communicator
- Patient-focused and service-oriented
- Able to remain calm and professional when dealing with challenging situations
- A team player who takes ownership of their responsibilities
Minimum Qualifications:
Required:
- High school diploma or equivalent
- 2+ years of medical front-desk/reception experience
- 2+ years of customer-service experience in a professional setting
- Demonstrated experience with health insurance verification
- Strong computer skills
- Availability for rotating evenings, weekends, and holidays
- Ability to work in the Miami Beach location
Preferred Qualifications:
- eClinicalWorks experience
- Medical office medicine experience
- Bilingual English/Spanish
Compensation:
Starting at $17.00 per hour, based on experience and qualifications.
Compensation may be higher based on relevant medical front-office experience, insurance verification experience, Workers’ Compensation knowledge, and EMR experience.
Benefits:
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Paid time off
Please do not apply if you do not have previous medical front-desk experience or are unable to work the required evenings, weekends, and holiday schedule.
We are looking for an experienced medical front-office professional who can become a reliable and valuable member of our team.
Pay: From $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of experience do you have working as a medical receptionist/front-desk representative in a physician practice, urgent care, clinic, or other medical setting?
- Do you have hands-on experience verifying commercial health insurance eligibility and benefits?
- Have you personally checked patients in/out and collected copayments, deductibles, or other patient payments?
- Are you available to work rotating evenings, weekends, and holidays?
- Please briefly describe your experience with insurance verification. Include the types of insurance you have verified and the systems or portals you have used.
Work Location: In person
