Customer Service Manager – Manufacturing
Our successful manufacturing client needs a Customer Service Manager for their team! This direct-hire, hybrid role is perfect for a thoughtful leader with at least three years of customer service experience.
Responsibilities of the Customer Service Manager – Manufacturing
- Manage, train, mentor, and review performance of customer service team
- Identify opportunities to improve customer service experience, create engaged customers, and facilitate organic growth
- Prepare knowledge-based materials and custom product quotes
- Communicate directly with customers as needed to gather feedback, resolve issues, and ensure their needs are met
- Inform organization stakeholders of changes to customer demand, technical requirements, or other potential impacts to the business
- Compile reports and analyze statistics
- Foster a safe, customer-focused work environment
Qualifications of the Customer Service Manager – Manufacturing
- Associate degree or equivalent
- 3-5 years of experience in a related customer service role
- Extensive knowledge of customer service principles
- Previous experience in a manager role preferred
- Knowledge of MRP or other computer systems and proficiency with Microsoft Office Suite (Excel, Word, Outlook)
- Excellent communication and relationship-building skills
- Strong problem-solving and decision-making abilities
This Manufacturing Customer Service Manager role offers $95K-$120K/year, DOE. We look forward to connecting with you!
To apply, please email your resume to [email protected], call (603) 749-4810 ext. 715, or apply online at www.leddygroup.com.
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Veterans and military spouses are encouraged to apply.
About Leddy Group
Leddy Group, an ESOP Company, is a regional staffing company serving northern New England since 1994. We are real people helping real people find meaningful employment through our specialties: Accounting & Finance, Administrative & Customer Service, Engineering, HR, Industrial and Skilled Manufacturing.
