We are seeking a Technical Service Coordinator to serve as a central point of coordination between our clients and technical team.
This role is responsible for receiving and triaging service requests, scheduling technical resources, monitoring ticket progress, and ensuring clients receive timely communication throughout the support process. The ideal candidate is highly organized, customer-focused, and comfortable working in a fast-paced IT services environment.
Responsibilities
- Serve as the first point of contact for client support requests
- Triage and prioritize incoming tickets
- Schedule and coordinate remote and onsite technical resources
- Monitor ticket queues and technician schedules
- Communicate with clients regarding ticket status and service updates
- Escalate issues as needed to meet service expectations
- Maintain accurate documentation within ConnectWise
Qualifications
- Strong communication and customer service skills
- Excellent organizational and multitasking abilities
- Basic understanding of business technology and IT support concepts
- Ability to work effectively in a team environment
- Experience with ConnectWise or similar ticketing systems preferred
- Previous MSP, help desk, dispatch, or service coordination experience preferred
About Us
We provide managed IT and cybersecurity services to businesses throughout the New York metropolitan area. We are a team-oriented organization focused on delivering exceptional service, proactive support, and strong client relationships.
Job Type: Full-time
Pay: From $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
Compensation Package:
Experience:
- Computer skills: 1 year (Preferred)
- Customer service: 1 year (Required)
- Communication skills: 1 year (Required)
Ability to Relocate:
- Great Neck, NY: Relocate before starting work (Required)
Work Location: In person
