Greenwood Funeral Homes ~ Cremation is searching for a Front Desk Receptionist-Customer Care Specialist to work at our Greenwood location.
As the face of our Greenwood location, you will be responsible for providing exceptional customer service, support, and compassion to our funeral families and visitors. This is a vital role within our organization, as you will be the main point of contact for our customers. The first impression you provide sets the tone for our guest’s experience and satisfaction.
Our ideal candidate is dedicated to going above and beyond for our families to determine their needs, direct them to their destination, help resolve their issues, and make them feel welcomed and valued. You will serve as the liaison between the public and other staff members, so professional behavior and appearance is required.
To perform the duties of this job, you will need:
- A servant heart; a warm and approachable personality; and an empathetic demeanor.
- A genuine desire to help people and to exceed their expectations.
- A willingness to work in a professional atmosphere, with high expectations of enhanced customer service and positive interactions.
- Experience in a customer-facing role.
- Excellent communication skills and the ability to act accordingly when greeting grieving visitors.
- Problem-solving capabilities.
- A minimum of two year's of experience in a clerical setting, working knowledge of MS Office, and light typing skills.
We trust our employees to know their jobs and do them well, so you should be ready to work with minimal oversight.
The work schedule is Monday – Friday, 8:00 a.m. to 5:00 p.m., but the schedule may rotate to include working an occasional Saturday or Sunday with an alternate day off during the week.
Interested in joining our team? We have a reputation for seeking the best in our industry, so we invite you to apply.
For more than a century, our Funeral Homes, Cemeteries, Mausoleums, Crematory, and Flower Shops have built a national reputation for award-winning facilities. But as important as it is to have beautiful places of honor, it is of most importance to have dedicated, honorable, and compassionate people with a heart for service. We are fortunate to have both. Our exceptional amenities and professional staff work together to encourage, comfort, and guide families through life's most difficult times.
Thank you for your consideration. To learn more about our company, please visit our website.
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Application Question(s):
- How many years of clerical experience do you have?
Ability to Commute:
- Fort Worth, TX 76107 (Required)
Work Location: In person
