OneRelo Worldwide is seeking an experienced General Manager to lead our Reno operation. This leadership role is responsible for overseeing moving and relocation operations, developing high-performing teams, ensuring customer satisfaction, and driving business results.
As General Manager, you will play a key role in operational excellence, employee development, safety compliance, customer experience, and financial performance while helping shape the future growth of our organization.
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Direct daily residential and commercial moving operations, including dispatch, scheduling, routing, and resource allocation.
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Ensure efficient utilization of personnel, vehicles, equipment, and facilities.
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Monitor operational performance and implement improvements to increase efficiency and service quality.
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Recruit, onboard, coach, and develop drivers, movers, warehouse personnel, and administrative staff.
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Establish performance expectations and provide ongoing feedback and support.
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Foster a positive, safety-focused, and customer-centered workplace culture.
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Oversee customer interactions from estimate through move completion.
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Address escalated customer concerns and claims professionally and timely.
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Promote service excellence and customer retention.
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Manage operational budgets and monitor key financial metrics.
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Review estimates, pricing, profitability, payroll, and operating expenses.
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Identify opportunities to improve productivity, revenue, and margins.
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Ensure compliance with applicable federal, state, and local regulations, including DOT requirements.
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Lead safety initiatives, training programs, and risk-reduction efforts.
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Maintain operational readiness of vehicles, equipment, and facilities.
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Analyze key performance indicators (KPIs), including:
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Revenue and profitability
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Customer satisfaction
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Claims and damage ratios
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On-time service performance
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Labor utilization and productivity
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Partner with executive leadership to support business growth initiatives.
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Three (3) or more years of leadership experience in operations management, logistics, transportation, moving, warehousing, distribution, or related industries.
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Experience leading and developing teams in a service-oriented environment.
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Strong communication, problem-solving, and organizational skills.
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Experience managing budgets, operational metrics, and business performance.
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Proficiency with Microsoft Office and business management software.
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Experience in the household goods, moving, storage, transportation, or relocation industry.
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Familiarity with DOT compliance requirements.
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Experience overseeing multi-department operations.
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Opportunity to lead a growing operation with significant impact.
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Collaborative leadership team.
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Professional growth and advancement opportunities.
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Competitive compensation and benefits package.
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Dynamic and customer-focused industry.
This position primarily works in an office and operational setting and may occasionally require visits to warehouses, customer sites, or job locations.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
OneRelo Worldwide is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, creed, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable federal, state, or local law.
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