Logistics company providing warehousing, cross docking, and final mile delivery services throughout the Mid-Atlantic region is seeking a Warehouse Associate/Dispatch professional to work out of our warehouse in the Reading, PA area.
Schedule: Monday - Friday 2 am - 11 am
This role serves as the operational and technical support backbone of the terminal, supporting warehouse coordination, dispatching, scanning accuracy, driver communication, and real-time exception resolution. This is not an entry-level dispatch role. Candidates must be comfortable working in a fast-paced, tech-enabled logistics environment and supporting daily operations.
Responsibilities Include:
- Sorting, scanning, and accurate tally of customer materials and compliance of company policies, federal laws, and customer requirements.
- Monitors the unloading of all materials from daily line-hauls; ensures materials are staged for counting and sorting. Includes bending and lifting up to 50lbs.
- Oversees movement of customer product from line haul receiving to Independent Contractor in an efficient, effective, and cost-effective fashion.
- Organize cross-dock for orderliness at all times, including sweeping, dusting, and
- May answer in-coming dispatch calls including:
- I/C reporting
- Assignment of jobs
- POD and delivery data collection and data entry
- Review dispatch screen and address issues involving deliveries/pickups not on schedule
- Notify Customer Service regarding any scheduling conflicts.
Dispatch & Systems Support:
- Dispatch and monitor daily routes and driver activity.
- Answer incoming dispatch calls as needed.
- Communicate proactively with drivers regarding route changes, scan issues, and app or system errors.
- Support IC reporting requirements as directed.
- Collect POD (Proof of Delivery) data collection and data entry as directed.
- Monitor and review dispatch screens and address issues involving deliveries or pickups not on schedule.
- Notify Customer Service regarding any scheduling conflicts.
Data, Systems & Exception Handling:
- Perform and validate scanning accuracy, data entry, and exception handling (OS&D, missing scans, late events).
- Troubleshoot basic TMS and driver app issues and escalate system issues appropriately to IT and Operations leadership.
- Maintain accurate operational records and reports.
- Serve as a key operational liaison between drivers, Operations Manager, IT, Customer Service, and Accounting.
- Support warehouse operations as needed during daily activities and system transitions.
Minimum / Required Qualifications:
- Experience in a warehouse, dispatch, logistics, transportation, or related operations environment with knowledge of product receiving, materials handling, shipping, and dispatching.
- Strong technical aptitude and comfort learning new software systems.
- Proficiency with data entry, scanning systems, and Microsoft Office / Google Workspace.
- High School Diploma or GED required.
- Ability to troubleshoot, problem-solve, and prioritize under time pressure.
- Strong verbal and written communication skills.
- Able to meet physical demands of warehousing, including bending and lifting up to 50 lbs.
- Reliable transportation required.
Job Type: Full-time
Pay: $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Experience:
- Warehouse: 1 year (Required)
Shift availability:
Work Location: In person
