The Lounge Manager assists with nightly operations at Le Bar Penelope, ensuring exceptional guest service, smooth floor operations, strong team performance, and compliance with safety and alcohol-service standards. This role maintains a visible presence throughout the venue and helps create an elevated, energetic atmosphere.
Responsibilities
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Lead front-of-house operations and maintain a strong floor presence.
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Ensure polished, attentive service and resolve guest concerns promptly.
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Manage reservations, table assignments, guest flow, wait times, and venue capacity.
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Recognize VIPs and regular guests and communicate special requests to the team.
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Supervise, train, schedule, and evaluate front-of-house employees.
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Coordinate with security, bartenders, servers, hosts, DJs, and management.
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Monitor responsible alcohol service and address disruptive or intoxicated guests.
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Control labor, beverage costs, inventory, waste, cash handling, and complimentary items.
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Maintain venue cleanliness, organization, ambiance, and safety standards.
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Complete nightly reports, incident reports, opening duties, and closing duties.
Requirements
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Management experience in an upscale lounge, nightclub, bar, hotel, or high-volume restaurant.
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Strong leadership, guest-relations, communication, and conflict-resolution skills.
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Knowledge of beverage service, nightlife operations, and responsible alcohol service.
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Experience with POS and reservation systems such as Toast, and Resy.
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Availability to work nights, weekends, holidays, and late-night shifts.
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Ability to stand throughout the shift and lift up to 35 pounds.
Top Skills: Guest Service, Nightlife Operations, Leadership, VIP Management, and Conflict Resolution.
