Job Summary
IKEA Pittsburgh is hiring for a part time Retail Customer Service Associates to support front end responsibilities! If you're looking to join a dynamic team, we invite you to apply for this part-time position offering 12-20 hours per week, with a competitive pay range of $17.58+ depending on experience.
WHAT YOU'LL BE DOING DAY TO DAY
- Creates a positive customer experience by ensuring accurate transactions and/or orders. Records information accurately so the resulting analysis can be used to make improvements to customers’ future shopping experience.
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Builds emotional connections through meaningful and empathetic interactions with customers.
- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
TOGETHER AS A TEAM
We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world, we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!
Job Type: Part-Time
Pay: $17.24 - 24.58 per hour
Expected hours: 12 - 20 hours per week
Shift:
Work Location: In person
Job Type: Part-time
Pay: $17.58 - $24.83 per hour
People with a criminal record are encouraged to apply
Work Location: In person
