AKC Healthcare Incorporated is seeking a friendly, professional, and customer-focused Live Chat Representative to join our team in Lawrenceville, Georgia. The successful candidate will communicate with customers through online chat, answer inquiries, provide accurate information, and ensure a positive customer experience.
- Respond promptly and professionally to incoming live chat inquiries.
- Provide customers with accurate information about company services and procedures.
- Assist customers with questions, requests, and general concerns.
- Identify customer needs and direct complex issues to the appropriate department.
- Schedule appointments and assist with customer requests when necessary.
- Document customer interactions accurately in company systems.
- Follow up with customers when required.
- Maintain confidentiality when handling customer and company information.
- Communicate effectively with internal teams to resolve customer issues.
- Provide a professional and positive customer experience at all times.
- High school diploma or equivalent required.
- Previous customer service, live chat, call center, or administrative experience preferred.
- Excellent written communication and grammar skills.
- Strong typing and computer skills.
- Ability to manage multiple chat conversations while maintaining accuracy.
- Strong problem-solving and organizational skills.
- Professional and courteous communication style.
- Ability to work effectively in a fast-paced environment.
- Competitive compensation
- Paid training
- Paid time off for eligible employees
- Health, dental, and vision benefits for eligible employees
- Retirement savings plan
- Professional development opportunities
- Career advancement opportunities
- Supportive team environment
