The Allison Inn & Spa is Oregon wine country's only full-service resort. Located within the breathtaking natural splendor of the Willamette Valley, The Allison Inn & Spa presents an unparalleled experience of a luxury resort.
JORY is the signature restaurant at The Allison Inn & Spa. Our creative fine dining menus accentuate the flavors of the Willamette Valley with a strong influence on seasonal, garden-to-table agriculture.
At The Allison Inn & Spa our working philosophy is a commitment to strive for excellence in all we do. We are a passionate and empowered team, inspired by our surroundings and community. Currently recruiting for a part-time JORY Restaurant Host. Hourly wage is $16.45 per hour. This position is Tip/Tip Pooling Eligible. Please join our dedicated team who provide world class service and meaningful memories for our guests.
The Allison Inn & Spa Standards of Excellence
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At all times, cultivate a welcoming environment for our guests:
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great guests with a smile
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learn and use guest names
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welcome returning guests
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Genuinely thank guests and invite them to return
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Consistently demonstrate teamwork by sharing responsibilities with a positive attitude
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Maintain confidentiality and respect the privacy of our guests at all times
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Interact professionally at all times with guests, suppliers, and your team members
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Support management and leadership business decisions
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Learn and comply with The Allison Inn & Spa policies and procedures
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Follow all safety policies and procedures
The Restaurant Host is a hospitality-minded individual with a personal and professional commitment to excellence and elevated service, and a consistent consideration for others.
As the first point of contact for guests the Host role is one of the most important, both property-wide and industry-wide. You exude professionalism and are inquisitive, resourceful, and thoughtful.
Strong candidates will have a growth mindset and be driven, proactive, anticipatory, and may be interested in developing into a leadership role. The Restaurant Host must be resourceful, thoughtful, considerate, and organized to best represent our dining outlets and culinary concepts.
Duties and Responsibilities
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Graciously, politely, and confidently welcome guests and answer phones
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Be a liaison between resort departments, front desk, and restaurant managers
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Showcase The Allison Inn & Spa's dining options for guests
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Make accurate and complete reservations, and contact guests to confirm future reservations
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Experience with online reservation systems or hospitality software.
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Direct guest inquiries, thoughtfully answer questions, and follow-up on guest requests that require research and further information
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Seat guests according to proper kitchen and dining room flow, and understand the strategic planning behind seating and table assignments
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Have knowledge and familiarity with our culinary and beverage menus, and a willingness to deepen expertise in these areas
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Be the first and primary point of contact for In Room Dining orders
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Manage coat check service, and keep this space clean and orderly
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Answer basic and general guest inquiries about services and onsite experiences in other divisions, such as The Spa
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Conduct effective and hospitable service to guests on the telephone, and provide accurate and thorough phone messages to restaurant leadership
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Other tasks will include completing side work, organizing and stocking the host desk, and serving as a liaison between restaurant managers and guests
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Keep a neat, groomed, professional appearance as per The Allison guidelines. Be in a proper, clean, well-maintained uniform at all times.
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Maintain sanitation and cleanliness per Jory and Oregon state health guidelines.
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Follow service guidelines through the complete meal service.
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Any additional duties assigned by management
Job Skills/Requirements/Qualifications
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Required experience: 1 year in a restaurant or in customer service
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High school diploma or GED
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Ability to read, write, and communicate in English
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Experience with online reservation systems or hospitality software.
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An enthusiastic, positive demeanor and desire to provide exceptional guest service
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Must be available to work Saturday and Sunday mornings and evenings, and holidays
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Willingness to work long hours, irregular shifts, weekends, holidays, and blackout days
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Adhere to The Allison Inn & Spa Food and Beverage grooming and appearance standards, or ability to adjust appearance accordingly
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Successfully pass a background investigation
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Possess an OLCC Service Permit
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Possess a Food Handlers Permit within 30 days of hire
Working conditions/Physical Requirements
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Standing, walking, bending, reaching, and kneeling for extended periods of time up to eight (8) hours per shift.
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Must be able to navigate stairs and uneven surfaces.
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Ability to reach shelves overhead, carry menus, supplies, and work at a quick pace.
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Use fingers to grasp, move, or assemble very small objects.
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Focus on one source of sound and ignore others.
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Use muscles to lift, push, pull, or carry heavy objects up to 25 pounds.
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Ability to effectively communicate with all team members by speaking clearly so listeners can understand, as well as understand the speech of another person.
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See details of objects that are less than a few feet away.
