Overview
At Lorden, our Customer Service Representatives are more than call takers, they are problem solvers who help keep our customers comfortable, and our operations running smoothly every day. They are the glue that handle incoming phone calls, customer inquiries from our web-portal, and proactive delivery scheduling. We are looking for a motivated individual who can multitask, is a self-starter, and will be a reliable member of our team.
Responsibilities:
- Provide exceptional customer service by answering a high volume of inbound calls with professionalism, empathy, and efficiency.
- Schedule heating oil and propane deliveries, as well as schedule maintenance appointments, while ensuring customer needs are met promptly.
- Coordinate with drivers, service technicians, and dispatch to keep daily operations running smoothly.
- Manage customer requests received by phone, email, and our online web portal, ensuring timely and accurate follow up.
- Assist customers with account questions, billing inquiries, and payment arrangements including resolving outstanding balances with professionalism.
- Maintain accurate customer documentation and records within company software.
- Help maintain a clean, organized, and welcoming office environment.
Pay: $22.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
Shift availability:
Work Location: In person
