Customer Service Representative (CSR)
Luxury Heating Company | Where Service Feels Like Hospitality
At Luxury Heating Company, we believe customer service should feel more like concierge hospitality than a call center. Our CSRs don’t just answer phones — they create amazing experiences, build trust, and make people genuinely happy they called.
If you love helping people, enjoy solving problems, thrive in a fast-paced environment, and want to be part of a positive, high-energy team, you might have just found your place.
What You’ll Do (aka How You’ll Make an Impact)
- Be the friendly first voice customers hear when they call.
- Schedule service and installation appointments with efficiency and care.
- Calm concerns, solve problems, and turn stressful situations into positive experiences.
- Communicate clearly with technicians and internal teams to keep operations running smoothly.
- Follow up with customers to ensure a 5-star experience.
- Look for ways to wow customers, not just satisfy them.
What We’re Looking For
- A positive attitude and natural people skills.
- Strong communication - you’re clear, warm, and professional.
- Great organization and attention to detail.
- Comfort working with computers, scheduling software, and multi-tasking.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with solid computer skills for data entry and navigation of multiple systems.
- The ability to stay calm and upbeat, even on busy days.
Experience in customer service, hospitality, retail, or call centers is a plus - but personality and work ethic matter more than resumes.
Why You’ll Love Working Here
- A fun, supportive, and drama-free culture.
- Leadership that actually listens and values your ideas.
- Paid training — we set you up to win.
- Competitive pay + performance bonuses.
- Health, dental, vision, and paid time off.
- Real opportunities for growth and advancement.
Who We Are
Luxury Heating Company is a fast-growing, customer focused HVAC company built around one simple idea:
Deliver extraordinary service - every customer, every time.
We take pride in our craftsmanship, our people, and our culture. We hire for attitude and potential, and we invest heavily in our team.
Sound Like You?
If you’re ready to love what you do and be part of something special, we’d love to meet you.
Apply today and start building a career - not just a job.
Head's up: your voice is the first interaction with our customers! Therefore, before we schedule your interview, please text us at 440-420-1029 and leave either a video or voice note reading the following script: "Luxury Heating, this is (your name) how can I help you today?" and then please leave your first and last name, and the best time for us to contact you. Note: you don't need to be visible on camera if you send a video instead of a voice note.
Pay: $17.00 - $24.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Parental leave
- Professional development assistance
- Vision insurance
Education:
- High school or equivalent (Required)
Experience:
- inbound and outbound calling: 2 years (Required)
Shift availability:
Ability to Commute:
- Elyria, OH 44035 (Required)
Work Location: In person
