Role: Desktop Support Engineer
Location: San Francisco, CA (Onsite)
- Please note, this role is not able to offer visa transfer or sponsorship now or in the future*
Roles and responsibilities:
- Provide on-site desktop support for end users.
- Deliver desk-side support during business hours.
- Take end-to-end ownership of incidents and service requests to ensure timely resolution
- Coordinate with cross-functional IT teams for issue resolution
- Support user onboarding, including device setup and account provisioning
- Manage incidents and service requests using ITSM tools (e.g., ServiceNow)
Skill matrix
Mandatory Skills
(Top 5 Keywords or skills)
Skill Proficiency
Years of Experience
Basic Knowledge
Medium
Expert
OS Imaging
4+
X
Service Now
4+
X
Windows/Mac support
4+
X
Remote Desktop Support
4+
X
Salary and Other Compensation:
Applications will be accepted until 23 July,2026
The annual salary for this position is between $60,000-$68,000 depending on experience and other qualifications of the successful candidate.
This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.
Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.
