Who we are
Custom Climates is a small, family-owned HVAC company in Epsom, NH, with a well-established reputation as a leading Mitsubishi Ductless Elite Diamond Contractor in Southern NH. We've been keeping the region comfortable since 2007.
The role
We're looking for an organized, detail-driven Office Administrator to be the central hub of our operation. You'll keep the front office running, coordinate our service and install schedules, and own the day-to-day flow of communication between customers, technicians, and management. If you like being the person who keeps everything on track, this is your seat.
What you'll do
- Answer incoming calls, respond to customer inquiries, and schedule service and installation appointments
- Coordinate technician and crew schedules; keep the dispatch board accurate and up to date
- Handle invoicing and reconcile job costing — tracking project performance against estimates
- Work with our bookkeeper to keep financials current and support payroll
- Order office and job supplies, manage equipment, handle bills, bank runs, and occasional errands
- Generate accurate, timely reporting on job performance and the service department
- Spot inefficiencies and suggest improvements to office procedures and operations
- Keep the front office organized and presentable
What we're looking for
- Prior experience as an office administrator, coordinator, or front-office/administrative assistant (HVAC, trades, or home-services experience a strong plus)
- Comfortable with everyday office software — Microsoft Office (Excel and Outlook in particular), email, and spreadsheets
- Experience with field-service or scheduling software a plus — we use Housecall Pro [and QuickBooks]
- Strong organization, time management, and the ability to juggle priorities in a fast-paced environment
- Sharp attention to detail and solid problem-solving instincts
- Excellent written and verbal communication
- A proactive mindset — you spot what needs doing before being asked
- High school diploma required; administrative certification a plus
What we offer
- $24–$28/hour, based on experience
- Health insurance, PTO, paid holidays, disability insurance, life insurance
- A stable, family-owned company with a great local reputation in the community and a tight-knit team
Ready to apply?
Hit Apply, or email at [email protected]. We review every application and respond quickly.
Custom Climates HVAC is an equal opportunity employer.
Pay: $24.00 - $28.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
Work Location: In person
