100% Remote Seasonal
Position Summary
We are seeking an experienced Store Technology Support Specialist to provide first-level technical support for retail store operations. This role is ideal for someone who enjoys solving technical issues while delivering exceptional customer service in a fast-paced environment.
You will support store hardware, software, point-of-sale systems, mobile devices, and operational processes while documenting incidents and escalating issues when appropriate.
Key Responsibilities
- Provide first-level technical support for retail stores
- Troubleshoot hardware, software, POS, and networking issues
- Document incidents, troubleshooting steps, and resolutions accurately
- Utilize strong problem-solving skills to determine root cause
- Escalate complex issues to Tier II support when appropriate
- Support remote users with technical issues
- Monitor system updates, outages, and operational communications
- Identify recurring issues and communicate trends to technical teams
- Provide support through phone, email, and other communication channels
Required Qualifications
- Minimum 3 years of Help Desk or Technical Support experience
- Previous experience supporting retail technology or POS systems
- Strong customer service and communication skills
- Experience troubleshooting Windows hardware and software
- Basic understanding of networking concepts
- Experience with Microsoft Windows and Microsoft Office
- Ability to multitask in a fast-paced call center environment
- Typing speed of 50 WPM or higher (typing test must be included on resume)
Preferred Qualifications
- Apple iOS device support experience
- Experience supporting mobile devices and tablets
- Remote support experience
- Telecommunications troubleshooting knowledge
- Retail technology support experience
Important Scheduling Requirements
This role supports retail operations during the busiest time of the year.
Candidates must be available for mandatory holiday scheduling including:
- Day 1 in-person orientation/training attendance (if applicable)
- Black Friday Weekend
- Candle Weekend
- Fridays, Saturdays, and Sundays throughout November and December
- December 26 (Boxing Day)
- Early morning and late evening shifts as business requires
- Flexible scheduling during peak holiday operations
100% Remote - must pick up laptop in person in Columbus Ohio
#PSI3
Job Types: Full-time, Contract
Pay: $20.00 - $22.00 per hour
Experience:
Shift availability:
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: Remote
