Office Experience Manager
First Presbyterian Church of Madisonville, in partnership with Green Leaf Counseling & Coaching
Madisonville, KY 42431 In person
Job Overview
First Presbyterian Church of Madisonville is looking for a friendly, organized, and detail-oriented Office Experience Manager to be the welcoming face and steady hand of our front office. This is a unique, integrated role: you'll support both our church office and a co-located mental-health counseling practice, Green Leaf Counseling & Coaching, all under one roof.
As the first point of contact for members, clients, and guests, you'll answer calls, coordinate schedules, keep records accurate and confidential, produce communications, and help both organizations run smoothly. If you enjoy variety, take pride in staying organized, and love serving people with hospitality and discretion, we'd love to meet you.
Duties and Responsibilities
- Welcome visitors and handle calls, messages, emails, and texts with warmth and professionalism, responding promptly.
- Schedule and confirm appointments and keep the church calendar current (holidays, events, and staff activities).
- Maintain accurate, up-to-date records in both the church membership database and the practice's electronic health record (EHR) system.
- Support billing: verify client insurance benefits (training provided).
- Produce communications, including a weekly email newsletter, monthly print publication, mailings, and social media posts (Facebook and Instagram, using Canva).
- Assist with ministry logistics such as prayer lists, weekly updates, worship bulletins, and program support.
- Provide general administrative support to the pastor, clinicians, staff, and committees; keep the office organized and well stocked.
- Handle sensitive information with strict confidentiality across both organizations.
Requirements
Required:
- Strong written and verbal communication and a friendly, service-minded manner.
- Excellent organization, attention to detail, and discretion with confidential information.
- A strong awareness of and orientation toward detail, especially in production work such as newsletters, bulletins, mailings, and social media.
- A solid understanding of grammar and punctuation.
- Comfort with Microsoft Office (Outlook, Word, Excel, OneDrive), social media, and Canva.
- Ability to work independently and balance priorities across two organizations.
- Must pass a criminal background check and a child and vulnerable-adult protection (Safe Church) screening before hire.
Preferred:
- Bachelor’s degree.
- Experience in a church, nonprofit, or healthcare/mental-health front office.
- Familiarity with scheduling software or electronic health records (EHR).
- Extensive experience with Nucleus, Canva, Microsoft Office products, Google Workspace products, Facebook and Instagram in a business use environment.
Why Join Us
You'll play a meaningful role in two mission-driven organizations, supporting a caring congregation and a counseling practice devoted to mental health and well-being, in a collaborative, people-first environment with a predictable weekday schedule.
Equal Opportunity
First Presbyterian Church is an equal opportunity employer and welcomes applicants from all backgrounds. As a religious employer, the Church may consider religion in employment decisions to the extent permitted by law.
Pay: $17.00 - $20.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Application Question(s):
- Describe your level of comfort using everyday office technology (computer, email, Microsoft Office, graphic and document creation software) and learning new software, such as a scheduling or electronic health record (EHR) system.
- This role involves answering incoming calls and making outbound calls throughout the day. What experience do you have doing this? Describe your level of comfort doing this as a regular part of the job.
Shift availability:
Work Location: In person
