Product Manager – Front-End Systems & Workflow Optimization
Overview
This role is responsible for improving and optimizing AFC’s core practice management systems and front-end revenue workflows. This role owns the performance and configuration of scheduling, intake, eligibility, and checkout processes across the enterprise. We are seeking a hands-on, technically fluent product manager with a builder mindset — someone who understands how software works under the hood and can independently diagnose, design, and drive system improvements. This is not a coordination-only role. This position requires practical technical depth, bias toward action, and ownership of measurable operational outcomes.
What You Will Own
- Optimization of AFC’s Practice Management System (Experity or equivalent)
- Front-end operational workflows (scheduling intake eligibility checkout)
- Configuration standards and governance across clinics
- Cross-system alignment with RCM, BI, and digital engagement tools
- Automation opportunities that improve throughput and revenue capture
This is an enterprise-facing role focused on scalable solutions — not project or practice management support role.
Core Responsibilities
1. Practice Management System Optimization
- Serve as the product lead for scheduling, registration, eligibility, and checkout workflows.
- Improve system configurations (visit types, templates, payer rules, permissions, workflows).
- Identify root causes of workflow friction and propose technical or configuration-based solutions.
- Partner with vendors and engineering teams to implement enhancements.
2. Workflow Architecture & Throughput Improvement
- Redesign front-end workflows to reduce manual work and improve clinic throughput.
- Align system configuration with operational best practices.
- Eliminate duplicate data entry and rework.
- Balance operational needs with scalable enterprise standards.
3. Technical Collaboration & Integration
- Understand and document data flow between PMS, RCM, BI, and engagement platforms.
- Work directly with vendors to troubleshoot integration or configuration issues.
- Interpret API documentation and system behaviors when diagnosing issues.
- Support system enhancements involving integrations, automation, or workflow logic.
4. Automation & Digital Enablement
- Identify opportunities to automate manual processes.
- Support evaluation and implementation of AI or digital workflow enhancements.
- Prioritize practical, ROI-driven improvements over experimental initiatives.
5. Data-Driven Product Execution
- Partner with BI to track key operational metrics (throughput, utilization, eligibility accuracy, POS collections, workflow rework).
- Use performance data to prioritize roadmap decisions.
- Measure and report ROI of implemented changes.
Ideal Candidate Profile
- 5–8 years of experience in product management, healthcare technology, or system implementation.
- Previously written production-level code (earlier in career acceptable), OR led complex technical implementations involving system configuration and integrations.
- Understands how software is built and deployed, even if not actively coding today.
- Comfortable reading API documentation and mapping data flows.
- Demonstrates strong ownership and does not wait for direction to drive resolution.
- Thinks beyond individual clinic problems and prioritizes scalable enterprise solutions.
Former vendor implementation consultants, technical PMs, or former developers who transitioned into product are strongly encouraged to apply.
Qualifications
- Bachelor’s degree required; healthcare or technical background preferred.
- Experience configuring or implementing PMS/EMR systems.
- Familiarity with integration concepts (APIs, webhooks, data mapping).
- Experience collaborating closely with engineering teams.
- Strong analytical skills and comfort working with operational data.
- Demonstrated bias toward diagnosing root causes rather than escalating issues.
Key Success Metrics
- Reduction in manual front-desk steps.
- Improved eligibility accuracy and POS collections.
- Increased scheduling utilization and visit throughput.
- Reduced workflow-related support tickets and rework.
- Scalable configuration standards adopted across clinics.
Compensation
Base salary range: $125,000 – $150,000, plus performance-based bonus tied to operational and revenue impact.
This Role Is Not
- A clinic-level support desk function.
- A documentation-only change management role.
This role requires ownership, technical confidence, and measurable execution.
This is a remote position.
