At GreyStone Power, the AMI Specialist has a critical role that proactively monitors and manages the daily operations of GreyStone’s Advanced Metering Infrastructure (AMI), including all hardware, software, & applications, and is responsible for the implementation, configuration, maintenance, and troubleshooting of all AMI systems.
This role is responsible for monitoring and managing the daily operations of GreyStone’s AMI System, including regular system “health” checks on all AMI hardware and software. Additionally, the role is responsible for troubleshooting, diagnosing, and resolving all AMI network problems, errors, and inefficiencies; and coordinating with internal and external resources as needed. The specialist is expected to ensure the system’s integrity, functionality, and interoperability with other systems, as well as data integrity.
The Specialist will monitor the AMI System for alerts regarding individual meters, investigate alerts as necessary both from the office and in the field, and provide data to Field Services or Meter/Apparatus personnel when maintenance, a meter exchange, or more extensive field work is required. Additionally, the Specialist will analyze AMI data for possible indications of Distribution System faults or needed maintenance and will relay information to the appropriate departments for additional investigation.
The Specialist works daily in three critical systems and is expected to be proficient in their use. These include: GreyStone’s CIS System (SEDC/UPN), the Work Order Management System (Flex), and the Sensus Regional Network Interface (RNI).
CIS (SEDC/UPN): GreyStone’s Customer Information System (CIS), where all member information is stored and utilized for Billing purposes, and to track the history of GreyStone’s interaction with the member.
Work Order Management System (Flex): GreyStone’s Work Order Management system, where all field service activities are assigned, monitored, and completed. This includes all meter installs, connects, disconnects, exchanges, reads, and service work for the member/consumer.
AMI (Sensus RNI): GreyStone’s Advanced Metering Infrastructure command & control application.
