BDC Assistant

Coastal/Cocoa Dealer Group
Melbourne, FL

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Job Details

Full-time
$11.55 an hour

Qualifications

Customer records maintenance
Customer relationship building
Information retrieval for reference services
Phone communication
Client rapport building
Client inquiry handling
Research
Incident Escalation
Client database systems
Decision making
Customer engagement
Escalation handling
Communication skills
Entry level
Quality data entry
Client interaction via phone calls
Customer data entry

Full Job Description

BDC Assistant

Determines requirements by working with customers.
Answers inquiries by clarifying desired information; researching, locating, and providing information.
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
Fullfill clarical work.
Maintains call center database by entering information
Updates job knowledge by participating in educational opportunities.

Call Center Representative Skills and Qualifications:

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking

Hourly Wage: $11.55

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Call Center Representative Skills and Qualifications:

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