Gossett Implant and Oral Surgery is seeking a full-time Treatment Coordinator / Receptionist to join our growing team. This position plays a vital role in ensuring an exceptional patient experience while supporting the financial success of the practice. The ideal candidate is experienced in dental or oral surgery treatment coordination, insurance verification, and patient financial arrangements. While the primary focus is treatment coordination, this team member will also provide receptionist coverage to ensure seamless office operations.
Primary Responsibilities
- Coordinate patient treatment from consultation through scheduling and completion.
- Present treatment plans and explain financial options with confidence.
- Verify dental insurance benefits and obtain necessary authorizations.
- Coordinate implant cases and assist patients in understanding recommended treatment.
- Prepare and submit insurance claims accurately and in a timely manner.
- Monitor unscheduled treatment, referrals, cancellations, and follow-up reports.
- Prepare consultation and surgery letters.
- Check patients out and collect payments.
- Complete end-of-day financial and administrative tasks.
- Collaborate with doctors, clinical staff, and referring offices to ensure continuity of patient care.
- Maintain confidentiality and accuracy in all patient records.
Receptionist Coverage
Responsibilities include but are not limited to:
- Greet and welcome guests as soon as they arrive at the office
- Answer, screen and forward incoming phone calls.
- Ensure reception area is tidy and presentable.
- Work with referral offices to ensure continuity of patient care
- Perform other clerical receptionist duties.
- Use scheduling guidelines to ensure daily goals are met.
- Verify insurance Present treatment plans and finance options
- Referral letters: consult and surgery
- Check out patients Prepare insurance claims daily Close out End of Day
- Work referrals, cancellations and unscheduled treatment reports Skills
Qualifications
- Required: Minimum of one year of dental, medical or oral surgery treatment coordinating experience.
- Experience presenting treatment plans and discussing financial arrangements.
- Knowledge of dental insurance verification and claims processing.
- Strong computer skills and proficiency with Microsoft Office.
- Excellent communication and customer service skills.
- Exceptional organizational and multitasking abilities.
- Professional appearance and positive attitude.
- Ability to work independently while contributing to a team-oriented environment.
- Understanding of how treatment coordination impacts the practice's revenue cycle.
- Willingness to travel between all three office locations as needed.
Benefits
- 401(k)
- Health Insurance
- Dental Insurance
- Vision Insurance
- Paid Time Off
Schedule: Full-time, 8-hour shifts, Monday through Friday. No weekends.
If you are an experienced Treatment Coordinator who enjoys helping patients understand their treatment and financial options while providing outstanding customer service, we'd love to hear from you.
Knowledge and Abilities: Ability to work independently and cooperatively, set priorities and complete tasks: must be well organized and able to maintain files. Ability to deal with confidential and sensitive information. Knowledge of rules, regulations and laws applicable to a medical practice. Must be detail oriented and able to meet deadlines. Flexibility to manage changing priorities. Ability to work independently. Excellent verbal and written skills. Proficient with computers and office software products. Must understand how this position positively impacts the revenue cycle
Organizational Data: This is a non-exempt position, supervised by the Administrative Manager. This position does not supervise staff.
The above information is intended to describe the general nature and level of work being performed and is not intended to be interpreted or construed as an exhaustive list of all responsibilities, duties and skill required of personnel so classified. Nor is the above job intended to be interpreted or construed as an employment contract. This job description does not change an employee’s at-will employment status.
Job Type: Full-time
Pay: From $19.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Dental /medical office: 1 year (Required)
Ability to Commute:
- New Braunfels, TX 78132 (Required)
Work Location: In person
