Critical Response Strategies is seeking an Operations Dispatcher / Safety Monitor to support active field teams through GPS monitoring, check-in tracking, safety escalation, and operational coordination. This role is responsible for tracking field personnel through tablet-based GPS data, managing mandatory check-in anchors, and initiating the 45-minute Missed Check-In Escalation Protocol when required.
This position is mission-critical to field safety and requires strong attention to detail, calm decision-making, and disciplined communication.
About Critical Response Strategies
Critical Response Strategies (CRS) provides mission-critical support to government, emergency management, and community resilience operations. We support complex programs that require disciplined coordination, technical expertise, regulatory compliance, and practical solutions in fast-moving environments
CRS Purpose
Critical Response Strategies' purpose is to bring order to complexity. Every position supports CRS's ability to deliver disciplined, professional, and mission-focused services in complex operational environments.
CRS Values
Mission First - Every role supports mission execution and recovery operations.
Integrity in Action - We earn trust through disciplined actions, honest communication, and accountability.
Respect for People & Purpose - We treat people professionally, work collaboratively, and remain focused on
the communities and missions we serve.
Key Responsibilities
- Monitor active field teams using background GPS tablet data and operational tracking systems.
- Track mandatory check-in anchors, including Arrival, Contact, and Departure.
- Ensure field personnel complete required safety and status check-ins.
- Identify missed, delayed, or incomplete check-ins and take immediate action according to protocol.
- Initiate the 45-minute Missed Check-In Escalation Protocol in the event of a missed check-in or potential emergency.
- Communicate with field workers, regional supervisors, program leadership, and emergency contacts as required.
- Maintain accurate logs of field activity, check-ins, escalations, safety concerns, and resolution steps.
- Monitor field routing, progress, active case status, and location-based activity.
- Support field personnel with operational questions, routing updates, and issue escalation.
- Report safety concerns, unusual activity, hostile conditions, or urgent field issues immediately.
- Coordinate with Regional Field Supervisors on delayed cases, access problems, and high-risk field conditions.
- Maintain confidentiality of sensitive operational and case information.
- Support daily operational reporting and shift handoff summaries.
Required Qualifications
- Bilingual skills required
- Experience in dispatch, operations coordination, emergency communications, field support, call center operations, logistics, security operations, or safety monitoring.
- Strong attention to detail and ability to monitor multiple field teams at once.
- Ability to remain calm and professional during safety concerns or escalation events.
- Strong written and verbal communication skills.
- Comfortable using GPS tracking tools, tablets, databases, spreadsheets, and communication platforms.
- Ability to follow escalation protocols exactly and document actions accurately.
- Ability to work assigned shifts, including extended hours or weekends if required.
- Ability to pass all required background checks and comply with contract-specific requirements.
Preferred Qualifications
- Experience supporting emergency response, security, transportation, field services, public safety, or government contract operations.
- Familiarity with Knack or similar operational databases.
- Experience with safety check-in procedures or lone-worker monitoring.
Work Environment
This role is typically performed in an operations center, remote monitoring environment, or office setting. Work may require extended screen time, fast-paced communication, and strict adherence to safety protocols.
Equal Employment Opportunity
Critical Response Strategies, LLC is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.
