Support Works is small and growing company seeking a dependable, organized, and outgoing assistant to support the owner in providing employment services to individuals with disabilities.
This position will primarily involve administrative support related to job coaching, including shadowing coaching sessions, writing case notes, researching job opportunities, organizing client information, and assisting with service coordination. The position will also include some on-site job coaching at workplaces and community locations.
We are looking for someone with the “gift of gab” who can comfortably start and maintain conversations with a wide range of personalities. You must be able to make people feel comfortable, build rapport quickly, and adjust your communication style based on the person and situation. Strong writing and computer skills are also essential.
What might a typical day look like?
On one day, you may log in to Zoom and shadow the owner during a virtual job-coaching session. After the meeting, you will review the AI-generated summary and confirm that the meeting notes are complete and accurate. During the session, the owner may assign you a job-search task, such as researching available positions and identifying five suitable job leads based on the client’s interests, abilities, experience, and employment goals.
On another day, you may cover an in-person coaching shift and meet a client with a disability at Habitat for Humanity for a volunteer shift. This may serve as a simulated work experience where you observe how the client follows instructions, completes assigned tasks, and interacts with staff and customers. You will help the client feel comfortable, provide support as needed, and document your observations after the shift.
Employees receive an additional hourly bonus for time spent providing on-site job coaching.
Responsibilities include:
- Shadowing the owner during virtual and in-person coaching sessions
- Writing clear, accurate, and timely case notes
- Researching job openings and identifying appropriate job leads
- Assisting with client records, scheduling, documentation, and other administrative tasks
- Tracking appointments, service hours, deadlines, and required paperwork
- Building rapport with clients who have different personalities, backgrounds, and communication styles
- Communicating professionally with clients, employers, counselors, and Support Works staff
- Providing some on-site job coaching at workplaces and community locations
- Helping clients learn job duties and develop effective workplace routines
- Observing and documenting clients’ work skills and interactions with supervisors, coworkers, and customers
- Supporting clients with workplace communication and employment-related challenges
- Maintaining client confidentiality
- Traveling to client workplaces and community locations as needed
Qualifications:
- Naturally conversational and comfortable talking with many different types of people
- Able to build rapport and keep a conversation moving
- Strong writing, organization, and communication skills
- Comfortable using computers, Zoom, email, and online job-search websites
- Able to write professional notes that clearly describe services and client progress
- Dependable and able to complete assigned tasks with limited supervision
- Patient, observant, and comfortable working with individuals with disabilities
- Able to adapt to different learning and communication styles
- Comfortable working in different workplaces and community settings
- Valid driver’s license, reliable transportation, and current automobile insurance
- Able to pass required background checks
Experience in job coaching, vocational rehabilitation, disability services, human services, education, case management, or administrative support would be great but it's more important that you be a self-starter and motivated. So if you are those things, this is an entry level position.
This position may lead to a full-time job-coaching position for an employee who obtains an ACRE-approved employment services certification and demonstrates the ability to work independently with clients. This is a good opportunity for someone interested in developing a career in job coaching, vocational rehabilitation, or disability employment services.
It's a cool job where you get to actually make an impact on peoples lives. Owners are fun and flexible. We just got approved as a PASA so there will be lot's of opportunity for growth as well as rolling out a benefits package (401k, health insurance, etc).
Pay: $20.00 - $23.00 per hour
Expected hours: 20.0 – 40.0 per week
Benefits:
- Flexible schedule
- On-the-job training
Work Location: Hybrid remote in Denver, CO 80231
