- Process requests for rent adjustments in accordance with established procedures, including obtaining verifications, entering information into computer, for Housing Choice Voucher participants.
- Conduct annual re-examinations and interim adjustments, enter data into computer system for Housing Choice Voucher participants.
- Process incoming Request for Tenancy Approvals (RFTA) for initial tenancy.
- Execute the Housing Assistance Payment (HAP) contract for initial tenancy with accuracy.
- Process request to utilize the portability option for participants and communication with other Housing Agencies.
- Assists in maintaining client files including income verifications, landlord information and other subjects relating to clients’ rent.
- Maintain required voucher utilization levels by leasing voucher holders in a timely manner, making appropriate adjustments, addressing participants concerns in a professional manner, enforcing voucher rules, policies, procedures, regulations, lease requirements, and maintaining associated records.
- Assist participants with special problems and promote amicable landlord/tenant relations.
- A collaborative team member who works effectively and productively with others; participates in and foster teamwork, builds rapport and acts as a positive influence on the team.
- Strong written and verbal communication skills with the ability to clearly and effectively communicate with individuals and groups; ability to present and explain complex information regarding policies and procedures.
- Use systems to organize, prioritize, and keep track of information and/or work in progress; maintain accurate and complete electronic and manual records; exhibit attention to detail; ability to multi-task in a high-pressure environment.
- Proficiency using most MS Office applications including Word, Excel, and Outlook, as well as Adobe, DocuSign, and the internet; skill and ability to learn and use agency housing management software (SACS).
- Uses critical, creative, and reflective thinking skills to identify problems, analyze and evaluate various solutions, and monitor their effectiveness.
- Ability to provide exceptional customer service to a diverse population of internal and external stakeholders; ability to work effectively under pressure in a fast-paced environment.
- Strong, positive interpersonal skills, including the ability to work collaboratively; remain professional, calm and tactful in stressful situations while adhering to a high standard of integrity, honesty, and confidentiality.
- Reliable, with a proven reputation for being consistently dependable.
- Adapt to changing business needs, conditions, and work responsibilities; respond to change with a positive attitude and a willingness to learn new ways to accomplish work activities and objectives. To include a paperless and electronic work environment.
- Value organizational diversity; treat others with respect; promote cooperation; work effectively and positively with individuals of diverse cultural and socioeconomic backgrounds and educationally diverse populations.
- Ability to maintain financial records and to prepare reports and statements.
- Counsel participants who do not comply with the terms of the lease and voucher participant obligations.
- Refer participants with special problems, such as economic, social, legal, health, etc. to groups or agencies that provide assistance, or to FSS coordinator, as appropriate.
- Assists in issuing, receiving and processing applications, interviewing applicants, processing verification documents, calculating rent and utility allowances and maintaining application files and waiting lists.
- Assists in updating the waiting list in accordance with established guidelines.
- Assists in coordinating with Housing Inspectors for move-in, move-out and annual housing inspections.
- Assists in maintaining personal contacts with prospective landlords, individuals, and realtors to assure an adequate supply of quality assisted housing. Also updating landlords on rules and regulations.
- Prepares all information required for the annual submission of the Section Eight Management Assessment Program (SEMAP).
- Attend internal and external training sessions or workshops offered by HUD, NAHRO, PHADA, Nan McKay, AAHRA, and other agencies.
- Uphold the integrity of the Housing Authority through abiding by Fair Housing and ethical policies and procedures
- Other duties within the position scope as assigned
Job Type: Full-time
Pay: From $16.29 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Retirement plan
- Tuition reimbursement
- Vision insurance
People with a criminal record are encouraged to apply
Ability to Relocate:
- Anniston, AL: Relocate before starting work (Required)
Work Location: In person
