✔ Identify and maintain relationships with referral and inquiry sources. Foster positive, trust-based relationships with residents, their representatives, referrers, and physicians.
✔ Responsible for establishing and maintaining open, effective communication between Resthaven and referring publics, consumers, physicians, and third-party payers.
✔ Serve as the primary point of contact for potential residents and their families, answering questions and providing information about the facility's services, amenities, and community lifestyle.
✔ Coordinate the entire referral process from initial inquiry to move-in, ensuring timely responses and accurate completion of all required paperwork and pre-admission assessments.
✔ Receive, research, screen, and evaluate potential residents for appropriate clinical and financial admission. Ensure initial and ongoing fiscal appropriateness of resident admission.
✔ In conjunction with the interdisciplinary team, ensure the establishment of a service plan based on prioritized objectives.
✔ Participate in internal moves/transfers.
✔ Utilize CRM tracking tools to document and analyze referral data to monitor trends, identify opportunities for growth, and assess the effectiveness of referral strategies.
✔ Collaborate with the sales and marketing teams to align referral goals with overall business objectives.
✔ Address and resolve any issues or concerns that arise during the referral and admissions process to ensure high levels of resident and family satisfaction.
✔ Maintain a waiting list for all potential residents.
✔ Schedule tours and coordinate meetings between residents, families, and the facility's admissions team.
✔ Represent the facility at community events and meetings to build brand awareness and establish the facility as a preferred provider.
✔ Assume all other position-related responsibilities as assigned.
Knowledge, Skills & Abilities
✔ Working knowledge of senior living best practices, including customer service and clinical and financial guidelines.
✔ Working knowledge of, and experience with, admissions and discharge procedures.
✔ Working knowledge of medical terminology.
✔ Must be able to deal respectfully with staff, residents, visitors, and other health care providers.
✔ Interpersonal skills.
✔ Effective organizational skills.
✔ Effective written and verbal communication skills.
✔ Knowledge of computer programs and software.
Education, Training & Experience
✔ Bachelor’s degree in a related field.
✔ Long-term care experience.
Required Licenses, Registration, and/or Certifications
✔ Must possess a valid driver’s license.
Nonessential Responsibilities
✔ Establish and maintain effective working relationships with staff, management, residents, residents’ families, and the public.
✔ Flexible work schedule to accommodate move-ins, which could include occasional evenings, weekends, and/or holidays.
✔ Maintain confidentiality in all aspects of Resthaven and its residents and employees.
✔ Practice the highest standards of ethics, honesty, and accuracy.
