Woburn Toyota is hiring a Service Appointment Coordinator!
Come join a Winning Team.
The ideal candidate will be a bright, motivated, professional, detail oriented, organized, and hard-working individual, with an ability to work in a fast-paced environment.
Responsibilities include: Answering incoming phone calls, updating customers, scheduling future service, reaching out to customers for various reasons. Outstanding customer service, multi- tasking skills, and follow-through are a must.
Responsibilities -
- Manage all Inbound Phone &Internet inquiries in a timely manner and generate quality service traffic for our Woburn Toyota store.
- Generate appointments by means of proactive outbound prospecting.
- Build strong customer relationships, maintain customer loyalty and positive reviews.
- Meet daily, weekly, monthly and quarterly goals set by management.
- Communicate effectively and work in close partnership with Management and Service Advisors to recommend/promote services.
- Contribute to overall success of the dealership by working with all customers, teams, and departments collaboratively and professionally with a positive, roll up your sleeves attitude to drive maximum results.
- Attend all dealership training/meetings to ensure strong growth and consistently high individual & team performance.
- Listen and be attentive to customer needs/priorities in order to provide appropriate suggestions and guidance.
- Complete follow up calls after service appointments to ensure customer satisfaction and to maintain excellent survey scores.
Qualifications -
- Excellent customer service skills
- Effective time management
- Able to multi-task when needed
- Able to pass a pre-employment background check with screening
- Driver’s license
Job Type: Full-time
Pay: $45,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Parental leave
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Supplemental Pay:
- Bonus opportunities
- Commission pay
- Monthly bonus
Experience:
- Customer Service: 1 year (Required)
Ability to Commute:
- Woburn, MA 01801 (Required)
Ability to Relocate:
- Woburn, MA 01801: Relocate before starting work (Required)
Work Location: In person
