Note: This position will also require you to deliver and pick up merchandise weighing up to 75lbs.
We seek an energetic and self-motivated Customer Account Manager to join our dynamic retail team. This fast-paced position combines excellent customer service with strategic account management to drive customer retention and business growth.
Key Responsibilities: Customer Service, Sales, and Deliveries
- Provide exceptional customer service through positive, professional, and proactive customer interactions.
- Deliver and pick up merchandise weighing up to 75lbs.
- Handle product deliveries while addressing customer inquiries about products, payments, and services.
- Manage customer accounts with a focus on retention and relationship building.
- Answer phone calls professionally in accordance with company policies.
Operations Support
- Partner with the Store Manager on account management initiatives and daily operations
- Contribute to team and company performance goals
- Multitask effectively across various accounts and responsibilities
- Maintain an active, mobile presence on the sales floor with minimal desk time
Ideal Candidate Profile
- Bilingual is a PLUS, but not required for this position.
- Previous sales or customer service experience.
- Career-oriented, with a professional customer service mindset.
- Excellent multitasking and organizational abilities.
- Self-motivated with high energy and initiative.
- Strong communication and interpersonal skills.
- Possess the ability to work effectively in a fast-paced environment.
Comprehensive Benefits Package (Full-Time Only)
- Competitive 401(k) plan with substantial employer match.
- Healthcare coverage is available, including medical, dental, and vision insurance.
- Generous employee merchandise discount program.
- Work-life balance-focused schedule.
- Standard 5-day workweek.
- Sundays are off!
- Career advancement opportunities.
Join Our Team
We want to hear from you if you're passionate about customer service and ready to grow your career in a dynamic retail environment. This role offers the perfect blend of customer interaction, account management, sales, and operational support while providing excellent benefits and work-life balance.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Health savings account
- Paid time off
- Referral program
- Vision insurance
Experience:
- customer service or sales: 2 years (Preferred)
License/Certification:
- Driver's License (Required)
Work Location: In person
