Preston Refrigeration is a full-service industrial refrigeration contractor headquartered in Kansas City, MO. For over 75 years, the company has delivered innovative, efficient, and dependable solutions for clients in the meat processing, food & beverage, and cold storage sectors. Today, Preston has grown to employ a team of more than 150 refrigeration specialists, providing self-performed d4esign, build, and maintenance services across the U.S.
About the role
If you thrive in a fast‑paced environment, love helping customers solve problems, and enjoy being at the center of parts, people, and projects, this role puts you right where the action is. As a Parts Coordinator at Preston Refrigeration, you'll play a key role in supporting our customers, technicians, and project teams-while directly contributing to the company's success and profitability. You'll be the go‑to resource for parts knowledge, order accuracy, and smooth operations from quote to delivery.
What you'll do
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Processing customer parts orders and responding to inbound calls and emails regarding industrial refrigeration parts and accessories.
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Assisting customers in identifying basic parts needs and educating them on available products, pricing, availability, and lead times.
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Preparing pricing estimates and quotations using Zoho suite, following up to secure sales, and encouraging upsells that align with customer requirements.
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Coordinating parts and documentation for service technicians and project teams to support field and project operations.
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Working with vendors to obtain pricing, availability, and lead-time information, and verifying vendor invoices by matching receiving documents before approval.
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Tracking shipments and order status, completing bills of lading, and preparing UPS/FedEx shipping documentation.
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Assists in returns and warranty parts and resale of returned items.
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Picks, packs, and ships customer orders depending on arrangements for delivery or pick up.
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Building and maintaining strong customer relationships to promote repeat business and long-term satisfaction.
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Maintaining accurate inventory levels and ensuring inventory areas remain clean, orderly, and compliant with company standards.
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Maintain a neat and clean appearance and motivated, positive attitude.
Experience and Education Requirements:
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1–3 years of experience in parts coordination, inside sales, customer service, or a related technical support role.
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Experience with industrial, mechanical, HVAC, or industrial refrigeration is highly preferred, but not required.
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Proficient in Word, Outlook, and Excel, as well as order processing systems (ERP, inventory management or CRM Platforms).
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Experience with Zoho or a CRM platform a plus.
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Demonstrated success in customer-facing roles, especially in upselling or quote follow-up.
Behaviors and Work Environment:
At Preston Refrigeration, we're looking for people who bring energy, integrity, and a team‑first mindset. You'll fit right in if you are:
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Ethical and trustworthy, with uncompromising integrity.
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Accountable and reliable, able to stay focused and meet deadlines even under pressure.
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Passionate and enthusiastic, bringing a can‑do attitude and positive presence to the team.
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Driven and hardworking, committed to excellence in a fast‑paced environment.
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Supportive and team‑oriented, with the emotional intelligence to collaborate and contribute to a strong company culture.
Physical Requirements:
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Regularly required to sit; use hands to type, handle; and talk or hear.
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Vision requirements include close, distance, color, peripheral, depth perception, and the ability to adjust focus.
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Maintain a professional appearance and grooming standards as outlined.
The pay rate for this position is $20-25/hour.
